Elevate Calls Inc.
B2B • Consulting • Healthcare
Elevate Calls Inc. is an outsourcing specialist that provides Business Process Outsourcing (BPO) consulting services to various sectors, including real estate, insurance, bookkeeping, healthcare, and alarm security. They focus on delivering talented and productive services, developing customized training programs, and enhancing customer experience through a dedicated team of qualified professionals. Elevate Calls Inc. aims to offer quality and affordable services, supporting businesses in streamlining their operations and improving workforce efficiency.
Technical Support Representative
September 4
⏰ Full Time
🟢 Junior
👮‍♂️ Cybersecurity / Security Engineer
🚫👨‍🎓 No degree required
Elevate Calls Inc.
B2B • Consulting • Healthcare
Elevate Calls Inc. is an outsourcing specialist that provides Business Process Outsourcing (BPO) consulting services to various sectors, including real estate, insurance, bookkeeping, healthcare, and alarm security. They focus on delivering talented and productive services, developing customized training programs, and enhancing customer experience through a dedicated team of qualified professionals. Elevate Calls Inc. aims to offer quality and affordable services, supporting businesses in streamlining their operations and improving workforce efficiency.
đź“‹ Description
• Provide first-level technical support to customers via phone, email, and chat • Troubleshoot and resolve issues related to smart alarm security systems, including software, hardware, and connectivity problems • Guide customers through installation, setup, and configuration processes • Escalate complex technical issues to higher-level support or engineering teams when necessary • Maintain detailed and accurate records of customer interactions and issue resolutions in our CRM system • Stay updated with the latest technology advancements and product features to effectively assist customers • Assist with product testing and provide feedback to enhance service and product quality
🎯 Requirements
• 1-2 years of technical support or customer service experience, preferably in a technology or security-related field • Basic understanding of networking, IoT devices, and security systems • Familiarity with alarm systems is a plus • Excellent verbal and written communication skills • Strong analytical and problem-solving abilities • A passion for helping customers and ensuring their satisfaction • High school diploma or equivalent required; an associate degree or certification in a related field is preferred
🏖️ Benefits
• Work From Home (remote)
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