Adoption Strategist

Job not on LinkedIn

🔥 16 hours ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ElevenLabs

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

📱 Media

💰 $19M Series A on 2023-06

Artificial Intelligence • Media

ElevenLabs is a research lab dedicated to exploring new frontiers in voice generation. Their mission focuses on making content universally accessible in any language and voice. Through innovative research and deployment of novel methods in voice AI, ElevenLabs aims to enhance the enjoyment of content for diverse audiences and viewers.

📋 Description

• Design and run scalable onboarding tracks, lifecycle campaigns, workshops, and adoption playbooks • Drive customer adoption and activation of core use cases and expansion into new use cases • Develop deep product expertise across the ElevenLabs platform, especially ElevenAgents and ElevenCreative • Audit customer agent prompts, configurations, and feature setup to identify gaps • Share recommendations as a value-add service to drive deeper adoption • Track leading and lagging adoption metrics • Partner with Revenue Operations to improve reporting capabilities • Develop data-driven adoption strategies and playbooks across the regional customer base • Partner with Account Management and Customer Experience on targeted adoption and enablement campaigns • Deliver regional live workshops and webinars for opportunities and product releases • Work with external implementation partners and internal teams to unify adoption strategy across the customer journey • Collaborate with Solutions Engineering, GTM, Customer Experience, Product Marketing, and Engineering • Partner with leadership on high-impact initiatives supporting the local GTM team and global results

🎯 Requirements

• 6+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth, or a similar role • Experience at an AI-native or highly technical company with a large, low-touch book • Experience with voice AI, TTS, conversational AI, or developer-facing products • Track record of building adoption-focused programs from the ground up, including onboarding tracks, scaled adoption playbooks, and self-serve content • Ability to build automations and workflows with AI tools • Extremely analytical; able to identify trends, close gaps, surface opportunities, standardize best practices, and identify untracked data points • Comfortable driving cross-functional outcomes without direct authority • Experience working with Account Management, FDE, RevOps, and GTM • Experience managing a high-volume book of business at scale in the mid-market or commercial segment • Must be fluent in English

🏖️ Benefits

• Annual discretionary professional development stipend • Annual discretionary stipend for social travel to meet colleagues • Annual company offsite • Monthly co-working stipend for employees not near a main hub • Remote work arrangement