Senior Director, Global Delivery Services

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Elite Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🤝 B2B

SaaS • B2B

Elite Technology is a company specializing in financial solutions for law firms globally. With over 70 years of experience, Elite offers a range of products designed to boost operational efficiency, increase profitability, and provide strategic visibility. Their innovative solutions, like the cloud-native SaaS product 3E and the electronic billing system eBillingHub, streamline finance and accounting operations in law firms, enhancing billing, invoicing, and financial reporting. Elite's tools enable law firm leaders to make informed business decisions and effectively manage their firms.

📋 Description

• Provide strategic leadership and governance for all delivery operations across the UK, EMEA, and APAC regions, ensuring consistent methodologies, quality standards, resource utilization, and successful customer outcomes. • Lead and develop a global delivery organization, including Directors, Managers, Project Managers, and Consultants, with responsibility for performance management, workforce planning, succession planning, employee development, and overall team effectiveness. • Establish and maintain delivery governance frameworks, monitoring project health, risks, escalations, financial performance, delivery metrics, and operational effectiveness to drive continuous improvement and customer satisfaction. • Partner closely with Sales and Customer Success teams to support pre-sales activities, delivery scoping, implementation planning, customer adoption, renewals, and expansion opportunities. • Serve as the senior escalation point for complex, high-risk, or strategic customer engagements, ensuring timely resolution and successful delivery outcomes. • Collaborate cross-functionally with Product, Technology, Customer Support, and Customer Success teams to enhance the customer experience, influence product direction, and ensure seamless delivery, go-live, and post-implementation support. • Drive strategic initiatives that improve customer satisfaction, operational efficiency, delivery scalability, time-to-value, and adoption of new tools, processes, and methodologies. • Act as a key member of both the Global Delivery Services Leadership Team and UK Leadership Team, contributing to organizational strategy, regional execution, culture, employee engagement, and business growth. • Build and maintain strong relationships with internal and external stakeholders, including executive leadership, customers, and strategic partners, ensuring alignment on business objectives and delivery priorities. • Perform other duties as assigned to support departmental and company objectives.

🎯 Requirements

• Bachelor's Degree in Business, Technology, related discipline or equivalent experience. • 12+ years of experience in global delivery, professional services, or SaaS implementation environments. • Proven leadership experience managing multi-layered, geographically distributed teams. • Strong expertise in project/program management, delivery governance, and operational performance management. • Experience working cross-functionally with Sales, Customer Success, Support, Product, and Engineering teams. • Excellent stakeholder management, communication, and influencing skills at senior levels. • Demonstrated ability to drive strategic initiatives and operational improvements in a complex, global organisation. • Strong analytical and data-driven decision-making capabilities. • Experience within legal technology, professional services, or financial systems environments is highly desirable. • Experience with Elite software solutions and legal industry operations is strongly preferred. • Ability to travel up 25–50% as business needs require. • Role requires the following physical capacity: Sedentary: primarily desk/computer work. • Must be legally authorized to work in United Kingdom; Elite does not provide employment sponsorship for this position.

🏖️ Benefits

• Comprehensive Healthcare Coverage (Health, Dental, Vision) • Retirement Savings Plan with an Employer Contribution • Professional Development Opportunities • Tuition Reimbursement • Parental Leave • Time Off • Wellness Initiatives • Employee Assistance Program • Generous Global Parental Leave • Calm, free premium subscription • Employee Discount Program