Customer Success Manager

🔥 12 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Ellevation Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Ellevation Education is a company dedicated to improving outcomes for English learners (ELs) through informed instructional decisions and tailored professional development. The company provides a platform that integrates real-time student data with essential tasks such as progress monitoring and reporting, empowering educators to make impactful instructional decisions. Ellevation Education offers products like the Ellevation Platform and Ellevation Strategies to streamline workflows and support educators. Proudly serving over 50% of EL students in 1,700+ school districts across the nation, Ellevation is committed to educational equity. The company aims to empower educators to drive meaningful change in classrooms and improve the effectiveness of English learner programs.

📋 Description

• Serve as a strategic partner to district leaders • Build trusted relationships and guide successful implementation • Provide consultative support that aligns Ellevation's solutions with district priorities • Help partners navigate challenges, remove barriers, and drive long-term success • Advocate for partner needs and continuously enhance the partner experience

🎯 Requirements

• Proactive, innovative, and results-oriented mindset • Exceptional relationship management skills • Strategic thinking ability • Consultative support experience • Knowledge of English Learner program best practices

🏖️ Benefits

• Benefits eligible employees (and qualifying dependents) are covered by medical, dental, vision, and basic life insurance. • Employees can enroll in our company's 401(k) retirement plan and receive an employer match up to 50% on the first 7% of your contribution, with pre-tax and Roth options. • Employees have access to flexible paid time off for vacations, sick and disability policy, additional 10 paid company holidays, 2 floating holidays and a winter office closure between Christmas and New Year's. • In addition, we provide a generous parental leave benefit, back-up childcare or eldercare, and a variety of other perks to support the health and well-being of our employees.