Field Service Manager

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ELOVATE

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

ELOVATE is an outsourced services provider that delivers scalable, tech-driven fulfilment, contact centre response, payment and donation processing, and data/insights to brands and charities. The company offers end-to-end logistics including warehousing, picking & packing, shipping, returns management, kit collation and subscription box fulfilment, alongside in-house print, virtual gifts and integrated APIs for real-time reporting and automation. ELOVATE emphasizes compliance (GDPR/ISO/PCI-DSS), sustainable operations and international expansion to support eCommerce, charity and retail clients as an extension of their teams.

📋 Description

• Lead and manage regional field technicians supporting fixed and mobile automated enforcement systems. • Ensure camera uptime meets or exceeds contractual SLAs. • Oversee preventative maintenance schedules, calibration cycles, and system certifications. • Ensure timely response to outages, equipment failures, and municipality escalations. • Conduct field audits and quality assurance inspections. • Ensure all equipment meets state and municipal regulatory requirements. • Oversee proper documentation for calibration, maintenance logs, and chain-of-custody protocols. • Partner with Legal and Compliance teams on audit requests or evidentiary inquiries. • Serve as operational point of contact for municipal clients within region. • Support contract renewals by ensuring service reliability and responsiveness. • Monitor KPIs including camera uptime %, Mean time to repair (MTTR), SLA response compliance, and safety metrics. • Drive corrective action plans when performance gaps are identified. • Hire, train, and develop field technicians specializing in enforcement hardware and roadside infrastructure.

🎯 Requirements

• 5–8+ years of field service operations experience • 3–5+ years leading distributed technical teams • Experience supporting roadside infrastructure, traffic systems, or municipal contracts • Strong knowledge of SLA-driven service environments • Experience managing field safety in active roadway environments

🏖️ Benefits

• Health insurance • 401(k) matching • Remote work options