Eltropy
51 - 200 employees
Founded 2013
☁️ SaaS
💸 Finance
💰 $25M Series A - Eltropy on 2021-06
AI • SaaS • Finance
Eltropy is
AI Optimization Specialist
🕒 May 11
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Eltropy
51 - 200 employees
Founded 2013
☁️ SaaS
💸 Finance
💰 $25M Series A - Eltropy on 2021-06
AI • SaaS • Finance
Eltropy is
📋 Description
• Analyze post-launch conversation data to identify trends, drop-off points, and improvement opportunities • Recommend and implement optimizations to increase intent recognition, improve containment, and enhance user experience • Collaborate with AI SMEs, Implementation Managers, and Product teams to deploy conversational updates • Conduct A/B testing and performance experiments on bot flows, prompts, and fallback handling • Monitor key performance metrics (e.g., containment, escalation rates, satisfaction scores) and report on AI bot health • Contribute to internal best practice libraries, tuning guides, and optimization playbooks • Support ongoing customer education by sharing insights and usage trends
🎯 Requirements
• 1-2 years of experience working with conversational AI platforms (voice/chat) • Exceptional communication skills - written and customer facing. • Strong analytical skills and experience interpreting conversational data • Familiarity with conversational design principles and LLM Prompt Engineering, Automation • Experience in coding(python) and Prompt engineering • Ability to translate technical findings into clear, actionable recommendations • A relevant degree from a reputable University • Experience working with financial institutions, or contact centers (preferred) • Understanding of AI Voice-specific challenges (e.g., telephony routing, authentication, fallback behavior) (preferred) • SQL or basic data querying/reporting experience (preferred)
🏖️ Benefits
• Customers are our North Star • No Fear - Tell the truth • Team of Owners
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