Customer Success Specialist

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March 6

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Environmental Management Authority

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Artificial Intelligence • Enterprise • SaaS

Environmental Management Authority (EMA) is a company that specializes in offering advanced artificial intelligence solutions for business automation and enterprise productivity. Their flagship product, 'Ema', is a Universal AI Employee designed to boost productivity by learning, adapting, and evolving to fit various roles within an organization. With features like conversational AI configuration, a pre-built library of agents, and integration with numerous applications, EMA enables companies to streamline complex workflows efficiently. EMA emphasizes trust, security, and compliance, providing customizable private AI models with advanced data governance and top-tier encryption. The company services a range of sectors including healthcare insurance and fintech, making it a versatile choice for enhancing business operations across different industries.

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

📋 Description

• Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. • Develop deep relationships with enterprise customers across various industries. • Understand customer needs, business goals, and challenges to align solutions effectively. • Serve as the trusted advisor and single point of contact for enterprise accounts. • Conduct regular business reviews to track KPIs, drive adoption, and showcase value. • Manage the onboarding process, ensuring smooth deployment and integration. • Train and educate customer teams on product usage, new features, and best practices. • Monitor product adoption and proactively address potential challenges. • Identify upselling and cross-selling opportunities to help customers expand their usage. • Manage renewals and reduce churn by addressing risks and advocating customer needs internally. • Partner with technical support to resolve issues quickly and efficiently. • Escalate critical customer concerns to relevant internal stakeholders. • Act as the voice of the customer, providing product feedback and insights to the product team. • Track key metrics such as NPS, customer health scores, and renewal rates. • Maintain customer records, activities, and progress in the CRM system.

🎯 Requirements

• Relevant Experience: 5+ years in Customer Success, preferably in Enterprise SaaS • Knowledge of AI: Familiarity with artificial intelligence technologies, concepts, and applications, with the ability to articulate their value proposition to potential customers. • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex information and build rapport with diverse audiences. • Strategic Thinking: Strong analytical and problem-solving skills, with the ability to understand customer needs, identify opportunities, and develop tailored solutions to drive sales growth. • Negotiation Skills: Demonstrated ability to negotiate and close deals, with a keen understanding of pricing strategies, contract terms, and negotiation tactics. • Customer Focus: Customer-centric mindset with a commitment to delivering exceptional service and building long-term relationships with clients. • Adaptability: Ability to thrive in a fast-paced startup environment, with the flexibility to adapt to changing priorities, overcome challenges, and seize opportunities for growth.

🏖️ Benefits

• Competitive salary and performance-based bonuses. • Opportunity to be the founding Customer Success Specialist with one of the industry’s leaders in the agentic AI space