Application Support Engineer

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Embrace Software Inc

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

💼 Consulting

💸 Finance

Consulting • Software • Finance

Embrace Software Inc. is a business investment company that specializes in acquiring and building world-class software businesses across various industrial sectors. With a focus on mission-critical software, Embrace aims to add value to its portfolio of companies, which range from small and medium-sized businesses to Fortune 500 firms. The company supports its acquired businesses by providing resources and operational expertise to foster growth and enhance customer satisfaction.

📋 Description

• Triage and manage incoming support tickets across multiple customers, maintaining SLA response and resolution. • Communicate directly with customers by setting expectations, providing status updates, and translating technical problems into plain language. • Read existing code and design documents to understand customer environments before issues arise. • Implement code fixes in C#/.NET and React/TS for production and test environments. • Escalate tickets with thorough documentation when issues require deeper engineering involvement. • Review software releases, test Cloud environments, and coordinate releases with customers. • Participate in a rotating on-call schedule for customers contracted for 24/7 after hours support. • Document issues, resolutions, and institutional knowledge for the team.

🎯 Requirements

• BS in Computer Science, Information Systems, or a related field, or equivalent hands-on experience. • Exceptional troubleshooting ability. • Working knowledge of C#/.NET. • Familiarity with React, TypeScript, or JavaScript. • Comfort with SQL and relational databases. • Experience with Visual Studio/VS Code. • Comfort with reading logs, tracing errors, and working through a problem systematically when there is no obvious answer.

🏖️ Benefits

• Competitive salary commensurate with experience. • Opportunities for career advancement and professional development. • Experience collaborating with a diverse, global team. • Comprehensive Health Benefits to support your wellbeing and peace of mind.