Claims Service Center Associate

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EMC Insurance Companies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1911

Insurance

EMC Insurance Companies is a mutual insurance firm providing specialized business insurance solutions. They focus on commercial property insurance, liability insurance, workers' compensation, and business owners' policies. With a strong emphasis on personalized service, EMC collaborates closely with local agents to deliver comprehensive and tailored coverage. EMC is committed to understanding the unique challenges faced by its policyholders, offering risk management and loss control resources to help businesses safeguard their assets. Known for their dedicated partnerships and exceptional customer service, EMC ensures that businesses are prepared for the unexpected with their superior insurance solutions.

📋 Description

• First point of contact for policyholders, agents, and claimants during a loss • Provide empathetic, high-quality service • Accurately report new claims • Answer claim-related questions • Help customers navigate the claims process • Investigate inquiries and verify coverages • Coordinate services such as rental vehicles and towing • Resolve issues through efficient, customer-focused solutions • Maintain accurate documentation • Contribute to continuous process improvements

🎯 Requirements

• High school diploma or equivalency • Associate degree preferred • Two years of business or insurance experience, preferably claims, claim support or customer service experience • Inbound call center experience preferred • Insurance, customer service coursework, or designations preferred • Good knowledge of insurance and claim terminology • Ability to read and interpret basic coverages and policy limitations • Ability to answer calls with empathy while asking probing questions and actively listening to customers • Strong and accurate keyboarding and data entry skills in addition to basic knowledge of Microsoft Office Suite and Adobe PDF Viewer • Ability to multi-task and meet deadlines • Strong written and verbal communication skills • Excellent telephone etiquette and customer service skills • Ability to work in a fast-paced and team environment

🏖️ Benefits

• Health insurance • Life insurance • Paid time off • 401(k) plan match • Pension plan • Tuition reimbursement • Flexible work arrangements