Integration Support Manager

Job not on LinkedIn

🔥 4 minutes ago

🇬🇪 Georgia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

Where this job comes from

Posted on Emerging Travel Group's careers page, not through a job board

First seen by Remote Rocketship 4 minutes ago

Logo of Emerging Travel Group

Emerging Travel Group

1001 - 5000 employees

Founded 2010

🏨 Hospitality

📦 Logistics

🛍️ eCommerce

Hospitality • Logistics • eCommerce

Emerging Travel Group is a leading provider of advanced online booking platforms tailored for individual travelers, travel agents, and corporate clients. They empower hoteliers to enhance visibility and attract a wider customer base through their comprehensive travel solutions, which include over 2. 9 million accommodations, flights, transfers, and car rentals across 190 source markets. With a focus on technology excellence, Emerging Travel Group serves a vast network of travel agencies and corporate clients, enabling seamless travel management and collaboration in the dynamic travel industry.

📋 Description

• Ensure the Altbook feature runs smoothly and performs well. • Monitor booking success rates. • Identify supplier issues. • Work with suppliers to resolve technical problems and restore access when needed. • Support client integrations and help resolve technical issues. • Communicate with vendors to investigate and resolve integration-related issues. • Create and manage technical tasks for developers. • Write and maintain technical documentation.

🎯 Requirements

• Experience working with logs and troubleshooting technical issues. • Experience working with monitoring systems. • Understanding of API principles and how APIs work. • Experience using Postman. • Ability to read and write technical documentation. • Strong communication skills and the ability to work with English-speaking vendors, both verbally and in writing. • English proficiency: Upper-Intermediate (B2) or higher, with the ability to communicate confidently with English-speaking vendors both verbally and in writing. • Experience in technical support within the travel tech industry (nice to have).

🏖️ Benefits

• Opportunity to work remotely. • Ambitious and supportive team who love what they do, appreciate each other, and grow together. • Internal programs for adaptation and training, development of soft skills, and leadership abilities. • Partial compensation for participating in external training and conferences. • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. • Corporate prices on hotels and travel services. • MyTime Day Off - an extra non-working day without loss of compensation.

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