Junior Loyalty Support Specialist

🔥 2 hours ago

🌐 Nigeria, Kenya – Remote

🇳🇬 Nigeria – Remote 🇰🇪 Kenya – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Emerging Travel Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏨 Hospitality

📦 Logistics

🛍️ eCommerce

Hospitality • Logistics • eCommerce

Emerging Travel Group is a leading provider of advanced online booking platforms tailored for individual travelers, travel agents, and corporate clients. They empower hoteliers to enhance visibility and attract a wider customer base through their comprehensive travel solutions, which include over 2. 9 million accommodations, flights, transfers, and car rentals across 190 source markets. With a focus on technology excellence, Emerging Travel Group serves a vast network of travel agencies and corporate clients, enabling seamless travel management and collaboration in the dynamic travel industry.

📋 Description

• Handle requests in the Slack channel related to promo code creation and other marketing campaigns • Support first-line support colleagues with questions regarding the loyalty program and promo codes • Participate in the development of the loyalty program: collect feedback, suggest improvements, and contribute to the implementation of new features • Communicate with other teams (marketing, support, development) • Prepare reports on the channel’s status and activities using spreadsheets • Manage simple projects: clarify requirements and drive tasks to completion • Perform validation of self-registered partners in specific regions according to established procedures • Answer partners’ questions in the email channel and perform follow-up calls about existing offers

🎯 Requirements

• Attention to detail and the ability to articulate thoughts clearly • Readiness to work with large volumes of information and meet deadlines • Basic spreadsheet skills (Google Sheets, Excel) • Strong communication and teamwork skills • Language proficiency: Fluent in English; other languages are a plus

🏖️ Benefits

• Flexible schedules and opportunity to work remotely • Ambitious and supportive team who love what they do, appreciate each other, and grow together • Internal programs for adaptation and training, development of soft skills, and leadership abilities • Partial compensation for participating in external training and conferences • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world • Corporate prices on hotels and travel services • MyTime Day Off - an extra non-working day without loss of compensation