Emerging Travel Group
1001 - 5000 employees
Founded 2010
🛍️ eCommerce
🤝 B2B
eCommerce • B2B • Travel
Emerging Travel Group is a leading provider of advanced online booking platforms tailored for individual travelers, travel agents, and corporate clients. They empower hoteliers to enhance visibility and attract a wider customer base through their comprehensive travel solutions, which include over 2. 9 million accommodations, flights, transfers, and car rentals across 190 source markets. With a focus on technology excellence, Emerging Travel Group serves a vast network of travel agencies and corporate clients, enabling seamless travel management and collaboration in the dynamic travel industry.
Technical Product Manager – Telephony, Communications
🕒 June 3
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Emerging Travel Group
1001 - 5000 employees
Founded 2010
🛍️ eCommerce
🤝 B2B
eCommerce • B2B • Travel
Emerging Travel Group is a leading provider of advanced online booking platforms tailored for individual travelers, travel agents, and corporate clients. They empower hoteliers to enhance visibility and attract a wider customer base through their comprehensive travel solutions, which include over 2. 9 million accommodations, flights, transfers, and car rentals across 190 source markets. With a focus on technology excellence, Emerging Travel Group serves a vast network of travel agencies and corporate clients, enabling seamless travel management and collaboration in the dynamic travel industry.
📋 Description
• Own the telephony infrastructure across global support operations • Work at the intersection of product, engineering, and vendor management • Optimize routing, reduce costs, and drive channel strategy across multiple markets • Manage relationships with voice and communications providers • Shape the telephony product roadmap • Translate complex operational requirements into scalable technical solutions
🎯 Requirements
• 3–5 years of experience in product management or technical program management; background in contact center technology, voice/telephony, or customer operations is a plus but not required — strong systems thinking and the ability to ramp up quickly in a new domain matter more. • Technical proficiency: comfortable reading API documentation, understanding routing logic, IVR trees, telecom billing models, and integration patterns; able to translate stakeholder requirements into clear technical specifications. • Cost analysis and data skills: solid SQL for ad-hoc analysis, experience building cost models and business cases using unit economics. • Vendor management: proven track record of conducting commercial negotiations with telecom or SaaS providers in English, managing SLAs, and onboarding new vendors. • Cross-functional collaboration: experience coordinating across engineering, Ops/CX, legal, and finance; able to manage multiple workstreams in parallel. • Product delivery: able to own a product roadmap, write PRDs, prioritize based on cost and impact, and drive execution to outcomes alongside engineering teams.
🏖️ Benefits
• Flexible schedules and opportunity to work remotely • Ambitious and supportive team who love what they do, appreciate each other, and grow together • Internal programs for adaptation and training, development of soft skills, and leadership abilities • Partial compensation for participating in external training and conferences • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world • Corporate prices on hotels and travel services • MyTime Day Off - an extra non-working day without loss of compensation
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