Customer Support Representative

🕒 April 1

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Emerson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1890

🏢 Enterprise

⚡ Energy

☁️ SaaS

Enterprise • Energy • SaaS

Emerson is a global technology, software, and engineering company known for driving innovation that aims to make the world healthier, safer, smarter, and more sustainable. This company operates as a powerhouse in various sectors, focusing on delivering advanced solutions and services that align with its commitments to environmental, social, and governance standards. Emerson is dedicated to sustainability, diversity, equity, and inclusion while actively engaging in communities and promoting STEM initiatives. The company's expertise in automation and its top-tier leadership contribute to its global reputation.

📋 Description

• Take customer calls and answer questions using the Praos Call Flow Guide • Confirm customer orders and verify inventory levels meet the requirements of the order • Transfer inventory stock from warehouse to technician upon receipt • Replenish inventory to required stock levels as needed based on weekly sales projections • Manage CRM (eContracts, Sales, Inventory, Installation, Customer Go-Live, Contract Disposition, and Service Calls) • Required to become passionately familiar with the different services and products Praos Smart Security provides • May deal specifically with ordering and billing issues or provide product support and technical help to customers • Forward unanswered queries to a manager or more senior representative

🎯 Requirements

• high school diploma or GED certificate • reliable internet and phone access • Previous experience working in a call center or as a member of a customer support team • Previous work in retail or other customer-facing positions • Some experience with Excel or other spreadsheet software • Strong communications skills

🏖️ Benefits

• FREE Equipment and Free Installation