Admissions Coordinator

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The Emily Program

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🧘 Wellness

📚 Education

Healthcare • Wellness • Education

The Emily Program is a comprehensive treatment center that specializes in eating disorders. It offers a range of services including inpatient, residential, day treatment, outpatient, and virtual programs designed for individuals of all ages, from children to adults. With a focus on personalized care and evidence-based practices, The Emily Program provides assessments, expert medical care, and therapeutic support to facilitate recovery from various eating disorders such as anorexia, bulimia, and binge eating disorder.

📋 Description

• Serve as the primary contact for prospective clients, families, and referral sources via phone, email, and other communication channels. • Guide clients and families through all stages of the admissions process with compassion, professionalism, urgency, and responsiveness. • Engage clients using a compassionate, relational, and consultative approach to encourage movement through the admissions process. • Coordinate and schedule any pre-admission appointments (e.g., medical intake). • Secure admission dates and ensure timely placement into appropriate levels of care (IP, Residential, PHP, IOP). • Communicate confirmed admissions to internal teams. • Provide clients with pre-admission materials (e.g. program handbooks and addendums) and share health insurance benefit quotes for recommended services. • Conduct routine follow-ups with prospective clients. • Balance a fast-paced, results-driven environment with compassionate client interactions. • Collaborate cross-functionally to ensure a seamless admissions experience.

🎯 Requirements

• 1–3+ years of experience in healthcare admissions, intake coordination, customer service, patient access, behavioral health, or related client-facing role required. • Experience in behavioral health, eating disorder treatment, healthcare sales, or high-volume call center environments preferred. • Sales/customer service experience preferred. • Experience working directly with clients, families, or patients in emotionally sensitive situations strongly preferred. • Experience managing multiple priorities and workflows in a fast-paced environment preferred. • Familiarity with insurance verification, healthcare scheduling, or admissions processes preferred.

🏖️ Benefits

• HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) • Dental insurance (Delta Dental) • Vision insurance (EyeMed) • Short-term and long-term disability insurance • Company-paid life insurance • 401(k) plan available two months after start date • Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation • Paid time off including seven paid holidays and one floating holiday