Service Process Manager – Workshop

Job not on LinkedIn

🕒 May 30

🏢🏡 Pulheim – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🗣️🇩🇪 German Required

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Logo of e-motion - Die e-Bike Experten

e-motion - Die e-Bike Experten

WebsiteLinkedIn

51 - 200 employees

Founded 2011

🛒 Retail

🚗 Transport

👥 B2C

Retail • Transport • B2C

e-motion - Die e-Bike Experten is an independent group of specialist e‑bike retailers operating over 100 locations across Germany, Austria and Switzerland, offering a wide selection of e‑bike brands and types. The company provides end‑to‑end services including personalized advice and test rides, sales (purchase, rental, franchise), financing and leasing options, insurance, certified workshop service and accessories. e‑motion positions itself as a consumer-focused mobility retailer and franchisor that supports customers and partners with local shops, online information, and training.

📋 Description

• Support and manage our existing partners and company-owned shops • Shape the future of e-mobility • Optimize workshop workflows and processes as well as the advisory services we provide to our franchise partners • Support partners through training and analyses to ensure workshop quality • Assist with the implementation of new locations • Help partners develop new workshop processes • Develop and maintain training materials, presentations, checklists, manuals and online learning courses

🎯 Requirements

• Master technician (Meister) qualification in two-wheeler mechatronics or as a two-wheeler mechanic • Career changers welcome (e.g., (automotive) mechanic or (automotive) mechatronics technician with experience as a bicycle mechanic/assembler) • Experience in assortment planning/product range management • Entrepreneurial thinking and a high degree of self-motivation • Willingness to travel approx. 60% • Enjoy building and maintaining partner relationships • High degree of independence, sense of responsibility and service orientation

🏖️ Benefits

• Competitive salary above the market average • Attractive bike leasing program • Permanent employment contract • Fun at work – we love what we do! • Genuine appreciation for your ideas and initiatives – do what you love! • Great concept with many projects that give you room to develop and make an impact • kununu Top Employer 2023, 2024 and 2025

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