Collections Specialist – Insurance Billing

Job not on LinkedIn

🕒 May 22

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Logo of Employment Process Group

Employment Process Group

11 - 50 employees

Founded 2003

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Employment Process Group is an outsourced recruiting and RPO (Recruitment Process Outsourcing) provider that acts as an external talent acquisition department for companies. They source, screen, and deliver qualified candidates using specialist teams, integrated recruiting technology (shared ATS, LinkedIn/Indeed access), and a 7-day workflow, offering flexible, hourly engagements with full client ownership of candidate data and transparent metrics.

📋 Description

• Follow up with insurance companies and adjusters regarding outstanding payments • Resolve invoice-related inquiries and payment disputes in a professional manner • Maintain detailed and accurate communication records within CRM systems • Collaborate with internal departments to ensure invoices are processed correctly • Handle minor escalations and assist in resolving billing discrepancies • Manage multiple accounts and follow-up schedules efficiently • Communicate consistently with clients, carriers, and team members to ensure timely resolution • Support overall collections performance and operational goals

🎯 Requirements

• Previous experience as an insurance adjuster and/or collections professional required • Strong negotiation and conflict resolution skills • Highly organized with the ability to manage multiple priorities and follow-ups • Comfortable making outbound calls and persistently pursuing payment resolution • Proficiency with CRM software, invoicing systems, and Google Office Suite • Ability to work independently while collaborating effectively within a remote team environment

🏖️ Benefits

• Monthly performance bonus program offering an additional $3–$5+ per hour for top performers • 100% remote opportunity for authorized U.S. workers • Monday–Friday schedule (8:00 AM – 5:00 PM PST) with flexibility • Paid benefits and vacation time • Supportive and collaborative team culture • Professional development and long-term growth opportunities • Opportunity to work directly with insurance carriers and industry professionals

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