Senior Business Incidents Analyst

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $79.4k - $112.2k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

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Empower

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Empower is a leading provider of financial services focused on helping individuals and organizations achieve financial freedom through retirement planning and investment management. Serving over 19 million Americans, Empower offers a comprehensive suite of finance-related services, including smart planning and investment advice, and tools like the Empower Personal Dashboard™ for a complete financial view. The company is renowned as a top retirement plan provider and works closely with personal investors, workplace plan savers, plan sponsors, and financial professionals. Empower is also recognized for initiatives in Diversity, Equity, Inclusion, and has a social commitment that bolsters community impact.

📋 Description

• Host and drive business incident bridges to quick resolution by ensuring proper priority is assigned, key resources are engaged, and bridge participants are focused on remediation efforts • Effectively communicate incident status to various stakeholders • Ensure incident bridge activity is well documented and communicated to stakeholders • Identify owners of incident action items and track status of deliverables from those owners • Be the point of contact for consumption of incident action items, store artifacts, and distribute accordingly • Conduct post incident reviews, engaging with business partners to document and track that action plans to eliminate recurrence get completed • Assist with the coordination of action items identified during the weekly Empower Incident Escalation Committee meeting. This would include managing deliverables associated with the root cause analysis and process improvement of a gain/loss event, ensuring long term sustainability of the remediation efforts.

🎯 Requirements

• Retirement industry experience, including knowledge of defined contribution, defined benefit, non-qualified plans, and financial services industry • Ability to work across business units, collaborate with and influence teams to drive action • Must possess strong project prioritization, analytical/problem solving, organization, planning skills • Strong presentation skills, along with strong written and oral communication skills • Strong Project Management skillset • Ability to thrive in a fast-paced, evolving organization • Ability to handle ambiguity in your role • Basic knowledge of Six Sigma tools & concepts preferred • Proficient in the use of Microsoft Office software programs • Bachelor’s Degree in related field or a combination of both education and experience • 5-7 years experience in a large, complex environment

🏖️ Benefits

• Medical, dental, vision and life insurance • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%) • Tuition reimbursement up to $5,250/year • Business-casual environment that includes the option to wear jeans • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year • Paid volunteer time — 16 hours per calendar year • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) • Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.