Senior Product Manager – Digital Platforms, Reporting & Authentication

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🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $114k - $165.3k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

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Empower

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Empower is a leading provider of financial services focused on helping individuals and organizations achieve financial freedom through retirement planning and investment management. Serving over 19 million Americans, Empower offers a comprehensive suite of finance-related services, including smart planning and investment advice, and tools like the Empower Personal Dashboard™ for a complete financial view. The company is renowned as a top retirement plan provider and works closely with personal investors, workplace plan savers, plan sponsors, and financial professionals. Empower is also recognized for initiatives in Diversity, Equity, Inclusion, and has a social commitment that bolsters community impact.

📋 Description

• Partner with leadership to define and execute key product initiatives aligned with business objectives. • Own the product strategy, roadmap, and lifecycle for assigned capabilities, including Plan Sponsor reporting, Plan Performance Insights (PPI), authentication, and user access management. • Develop and maintain a prioritized roadmap that balances client needs, business priorities, operational improvements, regulatory requirements, and technical debt. • Define product vision, business value, success metrics, and key performance indicators for assigned capabilities. • Evaluate market trends, competitive offerings, client feedback, and industry insights to identify product opportunities. • Collaborate with cross-functional stakeholders to evaluate alternatives, align priorities, and optimize client outcomes. • Define and lead the scope of product development, driving end-to-end product capabilities and client experience. • Lead product discovery, planning, and execution across Agile teams. • Coordinate operational readiness, testing, release planning, launch activities, and production deployments with Product Deployment. • Partner with Product Deployment and Marketing to support client communications, market introductions, RFP content, sales collateral, and product documentation. • Lead post-implementation reviews and drive continuous improvement through lessons learned, documentation, and knowledge management. • Lead the strategy and evolution of Plan Sponsor reporting and analytics capabilities. • Translate business requirements into product features that deliver accurate, consistent, and user-friendly reporting experiences. • Establish and monitor KPIs measuring product adoption, client value, operational effectiveness, product health, and business outcomes. • Leverage customer insights, analytics, and operational metrics to continuously improve reporting capabilities. • Own authentication, digital identity, and user access capabilities supporting plan sponsors, advisors, and internal users. • Partner with Cybersecurity, Identity Management, Compliance, and Engineering to deliver secure, scalable, and seamless authentication experiences. • Drive enhancements for user provisioning, role-based access, authentication workflows, and future identity management initiatives while ensuring regulatory compliance and an optimal client experience. • Partner with Engineering, Architecture, Operations, UX, Product Deployment, Client Experience, Compliance, Legal, Risk, Cybersecurity, and business stakeholders to deliver strategic product initiatives. • Collaborate with Empower intermediary home office teams to develop and implement enterprise initiatives. • Build alignment across business and technology organizations while balancing competing priorities. • Communicate product strategy, roadmap progress, risks, dependencies, and investment recommendations to executive leadership. • Develop strong relationships with internal and external partners to ensure successful product delivery. • Partner with Product segment leaders to improve P&L performance through market analysis, competitive insights, and product optimization. • Drive product adoption in partnership with Product Deployment, Sales, and Service teams. • Identify opportunities to improve operational efficiency, platform performance, client experience, and overall business outcomes. • Monitor product health, adoption, service levels, client satisfaction, and performance metrics. • Serve as the primary liaison between business stakeholders and Agile development teams by: • Providing a clear business vision and priorities to development teams. • Defining product epics, features, user stories, and acceptance criteria. • Prioritizing and maintaining the product backlog based on business value, customer impact, technical dependencies, regulatory commitments, and roadmap priorities. • Ensuring development teams have the business context and direction needed to successfully deliver strategic product capabilities.

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience • 7 - 10 years of experience in Product Management, Digital Product Development, or a related field • Experience managing enterprise digital products throughout the product lifecycle • Experience leading cross functional Agile teams • Experience translating complex business requirements into product strategy and technical requirements • Strong written, verbal, and presentation skills • Demonstrated ability to influence stakeholders across multiple organizations without direct authority • Experience working in regulated industries such as financial services, healthcare, or insurance • Strong analytical and problem-solving skills with the ability to make data driven decisions • Experience supporting retirement plan administration, defined contribution recordkeeping, wealth management, or financial services platforms • Experience with enterprise reporting platforms, business intelligence, or customer analytics • Experience with authentication, identity and access management (IAM), single sign on (SSO), multi factor authentication (MFA), or user provisioning • Experience working with APIs and enterprise integrations • Experience with Figma, Jira, or similar Agile planning tools • Experience partnering with Cybersecurity and Enterprise Architecture organizations • Experience using customer insights and product analytics to drive product decisions.

🏖️ Benefits

• Medical, dental, vision and life insurance • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup • Tuition reimbursement up to $5,250/year • Business-casual environment that includes the option to wear jeans • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year • Paid volunteer time — 16 hours per calendar year • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) • Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.