Client Services Executive

Job not on LinkedIn

🔥 19 hours ago

🇧🇷 Brazil – Remote

💵 R$5k - R$6k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 4%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Empregga

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2019

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Empregga is a platform that connects companies needing to hire with specialized recruitment and selection agents. The company's goal is to facilitate the hiring process by bringing together employers and talented candidates.

📋 Description

• Orchestrate the execution of the strategic plan, translating it into operational requests and priorities • Adjust the plan as the client’s objectives or context change • Serve as the client’s primary point of contact for day-to-day account activities, maintaining clear, proactive, and consultative communication • Understand each client’s business, objectives, stakeholders, and history, keeping the account context up to date • Translate client needs into clear, comprehensive, and contextualized briefs • Partner with project management to align priorities, deadlines, and changes • Safeguard contract scope and profitability • Prepare and lead regular and performance review meetings with clients • Record and follow up on decisions, open items, and commitments • Monitor account health, satisfaction, retention, and cancellation risks • Gather feedback and support recovery plans and renewals • Identify opportunities to expand solutions, including upselling and cross-selling

🎯 Requirements

• At least 3 years of experience in client services, preferably at a digital marketing agency • Conceptual knowledge of paid media, SEO, content, social media, and CRM • Experience preparing briefs and leading client meetings • Excellent command of Portuguese, including writing and copyediting • Strong verbal communication skills and confidence handling difficult conversations and negotiating priorities • Understanding of scope, deadlines, and delivery capacity • Ability to interpret marketing metrics and reports • Experience working remotely • Experience with Google Workspace and project management tools • Experience in Customer Success or client portfolio management • Understanding of marketing planning, objectives, KPIs, and targets • Knowledge of RevOps and the integration of marketing, sales, and retention • Certification in digital marketing or Customer Success • Experience identifying upselling and cross-selling opportunities • Experience using AI tools and automation • Knowledge of RD Station Marketing, RD Station CRM, or another marketing automation and CRM platform • A university degree is a plus • 5–10 years of professional experience

🏖️ Benefits

• Additional income through a referral program • Monthly bonus based on role • Increasing annual bonus based on tenure, with the first payment after completing 2 years with the company • Birthday day off, or a day of your choice • Monthly home-office allowance • Caju Card (VISA), with flexible meal and food benefits • Caju Mais Wellhub for you and up to 3 family members

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