Commercial Senior Client Partner – Payments

Job not on LinkedIn

September 6

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🤝 Client Partner

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Endava

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Technology • Consulting • Enterprise

Endava is a technology company that partners with clients to drive meaningful change through innovative technological solutions. With over two decades of experience, Endava combines world-class engineering, industry expertise, and a people-centric mindset to transform businesses across various sectors. Specializing in areas such as finance and banking, healthcare, media, and telecommunications, Endava leverages its industry-specific knowledge to create solutions that meet the evolving needs of the market. The company is committed to building trusted partnerships and creating positive impacts for both businesses and people.

10,000+ employees

Founded 2000

🏢 Enterprise

💰 Post-IPO Debt on 2023-02

📋 Description

• Own and manage senior client relationships and the delivery organisation, ensuring alignment on goals, expectations, and deliverables • Drive business growth by implementing strategic plans to foster long-term client relationships and revenue expansion • Develop and execute strategies to achieve 20%+ revenue growth within the client portfolio • Actively manage and develop pipeline within accounts, aligned to go-to-market strategy with Business Development Manager • Spend 50%+ of time cultivating new business and relationships within clients and leveraging professional networks • Build personal brand and relationships with senior stakeholders across business, tech, sales, and marketing, with significant face-to-face client engagement • Accountable for revenue and profit forecasts, delivery, P&L ownership, and meeting financial targets • Delegate delivery responsibilities to Delivery Managers in large accounts while maintaining oversight • Manage and mitigate risks, succession planning, and explore replacement pipelines for mature accounts • Ensure compliance with governance, business rules, and regulatory standards within client portfolio • Drive continuous improvement, innovation in solutions and commercials, and build industry expertise and credentials • Foster a culture of high performance and continuous improvement within the team

🎯 Requirements

• Significant professional experience in client management or a similar role • Breadth and depth of experience across payments, including merchant acquiring, card issuing, business payments, ACH, wire, instant payments • Experience across multiple stakeholder groups (merchants, businesses, processors, financial institutions) • Proven track record of delivering 20%+ revenue growth across a client portfolio • Extensive experience developing and executing client strategies that drive business growth • Demonstrated success managing account P&L and achieving financial targets • Experience in client engagement and building senior-level client relationships (C-level) • Proven ability to collaborate and influence across various organizational levels • Proficient in client negotiation (investments / Master Service Agreements / thorny contract points) • Deep expertise in client relationship management and strategic planning • Exceptional leadership, negotiation, and relationship management abilities • Strong business acumen and ability to identify and capitalize on growth opportunities • Excellent written and verbal communication skills • Proven ability to manage multiple priorities and work independently in a fast-paced environment • Advanced problem-solving and decision-making capabilities under pressure • In-depth understanding of industry trends, market dynamics, and financial analysis • Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus • Proficiency in financial management, forecasting, and risk management • Demonstrated ability to influence change and drive organizational transformation • Ability to attend internal and external meetings via video calls and go into corporate or client offices as necessary • Ability to remain stationary at a desk for prolonged periods and perform basic physical tasks (bend, kneel, lift 25 lbs if travel required) • Valid driver’s license for positions that require business travel, as necessary

🏖️ Benefits

• Competitive salary package • Share plan • Company performance bonuses • Value-based recognition awards • Referral bonus • Career coaching and global career opportunities • Non-linear career paths and internal development programmes for management and technical leadership • Complex projects, rotations, internal tech communities • Training, certifications, coaching, online learning platform subscriptions • Workshops, conferences and pass-it-on sessions • Hybrid work and flexible working hours • Employee assistance programme • Global internal wellbeing programme and access to wellbeing apps • Global internal tech communities, hobby clubs and interest groups • Inclusion and diversity programmes, events and celebrations • Robust healthcare and benefits for US full-time roles: Medical, Dental, Vision, Disability coverage • Flexible Spending Accounts (Medical, Transit, Dependent Care) • Employer Paid Life Insurance and AD&D coverages • Health Savings Account paired with low-cost High Deductible Medical Plan • 401(k) Safe Harbor Retirement plan with employer match and immediate vesting