Endpoint Clinical
501 - 1000 employees
🧬 Biotechnology
⚕️ Healthcare Insurance
💊 Pharmaceuticals
💰 $1.7M Debt Financing on 2010-03
Biotechnology • Healthcare Insurance • Pharmaceuticals
Endpoint Clinical is a leader in Randomization and Trial Supply Management (RTSM) solutions, specializing in transforming and accelerating clinical trials with transparency, trust, and innovation. Their technology enhances efficiency and accuracy in patient randomization and clinical supply management. Supporting a range of therapeutic areas, Endpoint Clinical provides tailored solutions for large pharmaceutical sponsors, small-to-mid-sized sponsors, and Contract Research Organizations (CROs). Their advanced, configurable technology optimizes trial processes, improves drug supply management, and enhances site experience, ensuring global trials remain on track.
Associate Production Support Analyst
Job not on LinkedIn
🕒 January 21
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Endpoint Clinical
501 - 1000 employees
🧬 Biotechnology
⚕️ Healthcare Insurance
💊 Pharmaceuticals
💰 $1.7M Debt Financing on 2010-03
Biotechnology • Healthcare Insurance • Pharmaceuticals
Endpoint Clinical is a leader in Randomization and Trial Supply Management (RTSM) solutions, specializing in transforming and accelerating clinical trials with transparency, trust, and innovation. Their technology enhances efficiency and accuracy in patient randomization and clinical supply management. Supporting a range of therapeutic areas, Endpoint Clinical provides tailored solutions for large pharmaceutical sponsors, small-to-mid-sized sponsors, and Contract Research Organizations (CROs). Their advanced, configurable technology optimizes trial processes, improves drug supply management, and enhances site experience, ensuring global trials remain on track.
📋 Description
• Provide excellent customer service to end users of endpoint IRT systems • Respond to all incoming queries (phone/email) in a timely fashion, ensuring that all requests are addressed • Troubleshoot technical and non-technical issues using documentation, system configuration, and other resources • Document all incoming queries in endpoint’s ticketing system • Escalate to internal teams when issues cannot be resolved within the support team • Reviews data change requests for clarity, completeness and impact • Collaborates with Client Services and Customers as needed to ensure database updates are made in the spirit of the original request • Executes SQL Data Scripts to view project data • Participates in conference calls and/or meetings with internal teams • Organize own workspace and deadlines to ensure timely completion of tasks • This position will require weekend and holiday coverage • Perform other duties as required
🎯 Requirements
• 1-2+ years’ experience in a user-facing role, with an emphasis on providing troubleshooting assistance and technical support via the phone & • Ideal candidates should be adept communicators, able to provide guidance to non-technical users and ask questions that accurately and efficiently determine the customer’s • A proven ability to understand technical concepts and learn very quickly, including experience with SQL • Some experience in the life science industry preferred • High-level of attention to detail with excellent organizational skills and ability to multi-task • Strong interpersonal skills with the ability to work effectively with a wide variety of • Previous experience working in a fast-paced, support-oriented environment • Prior experience working with voice (IVR) web (IWR) and mobile (IMR) platforms is • Ability to troubleshoot to determine the source of a customer issue using provided reference sources, data and other tools
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