Glacier
11 - 50 employees
🤖 Artificial Intelligence
Artificial Intelligence • Robotics • Environmental Services
Glacier is a cutting-edge robotics company specializing in waste management solutions, particularly through advanced recycling technologies. Their innovative sorting robots are designed to efficiently identify and sort over 30 types of materials using proprietary AI technology, making recycling facilities more effective and economically viable. With a mission to reduce landfill waste and promote a circular economy, Glacier aims to decrease greenhouse gas emissions through enhanced recycling processes. Based in San Francisco, Glacier is dedicated to making a significant impact on climate change and waste management.
Data and Robotics Operations Analyst
🔥 0 minutes ago
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Glacier
11 - 50 employees
🤖 Artificial Intelligence
Artificial Intelligence • Robotics • Environmental Services
Glacier is a cutting-edge robotics company specializing in waste management solutions, particularly through advanced recycling technologies. Their innovative sorting robots are designed to efficiently identify and sort over 30 types of materials using proprietary AI technology, making recycling facilities more effective and economically viable. With a mission to reduce landfill waste and promote a circular economy, Glacier aims to decrease greenhouse gas emissions through enhanced recycling processes. Based in San Francisco, Glacier is dedicated to making a significant impact on climate change and waste management.
📋 Description
• Answer inbound customer calls, conduct first-round troubleshooting, and communicate findings clearly and professionally using defined scripts and guidelines. • Produce accurate and error-free internal and external reports in English for both technical and non-technical audiences, including documentation to support customer acceptance testing procedures. • Monitor the Scanner and Robotic fleet by running a set of queries and following defined processes. • Routing anomalies in robot behavior or other data sources to the correct internal escalation teams to support customer issue resolution. • Support the success of new robot installations and scanner deployments through meticulous monitoring of robot behavior and data evaluations.
🎯 Requirements
• 2+ years of experience in a role focused on data analysis, operations analysis, or product support, specifically involving data monitoring and reporting. • Proven ability to meticulously monitor data, identify anomalies, and follow defined processes with exceptional attention to detail. • Comfort and experience working with software, computer, or electromechanical systems in a diagnostic or support capacity. • English Fluency (B2 or higher), as you will be working with a US-based team. • Experience working with US companies or clients is a plus.
🏖️ Benefits
• Mission-Driven Work – Be part of a company dedicated to sustainability and ending waste. • Cross-Functional Impact – Work closely with engineering and field operations to solve complex problems with meaningful outcomes. • Backed to Succeed – Our founders bring experience from Facebook and Bain, and we’re supported by top-tier investors with deep technical and industry expertise.
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