Eneba
201 - 500 employees
Founded 2018
🛍️ eCommerce
🎮 Gaming
🏪 Marketplace
eCommerce • Gaming • Marketplace
Eneba is an online platform that offers a wide range of video games, gaming-related eCards, and gift cards. Users can easily purchase cheap games for various platforms, including PC and gaming consoles, and benefit from personalized game deals through a loyalty program. Eneba also provides an opportunity for businesses to sell their products on the platform, creating a marketplace for gamers and developers.
Operations Manager, CS
🕒 April 6
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Eneba
201 - 500 employees
Founded 2018
🛍️ eCommerce
🎮 Gaming
🏪 Marketplace
eCommerce • Gaming • Marketplace
Eneba is an online platform that offers a wide range of video games, gaming-related eCards, and gift cards. Users can easily purchase cheap games for various platforms, including PC and gaming consoles, and benefit from personalized game deals through a loyalty program. Eneba also provides an opportunity for businesses to sell their products on the platform, creating a marketplace for gamers and developers.
📋 Description
• Own end-to-end performance of your division, ensuring metrics like FRT and FCR are met. • Coach and develop Managers to build a strong leadership unit. • Monitor daily queues and intervene as necessary. • Collaborate with Quality, Automation, and WFM teams for operational efficiency. • Assist in staffing and scheduling decisions. • Provide insights and reports to Head of Operations.
🎯 Requirements
• 3–6 years of experience in high-growth operations. • At least 2 years leading large, multi-team structures (30+ people). • Proven track record in moving metrics like FRT, FCR, or CSAT. • Strong data analysis and dashboard skills. • Experience in Digital Marketplaces, E-commerce, or Gaming preferred. • Familiarity with tools like Kustomer, Zendesk, or Looker. • Written and spoken English proficiency essential.
🏖️ Benefits
• Opportunity to join our Employee Stock Options program. • Opportunity to help scale a unique product. • Various bonus systems: performance-based, referral, additional paid leave, personal learning budget. • Paid volunteering opportunities. • Work location of your choice: office, remote, opportunity to work and travel. • Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
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