Eneba
eCommerce • Gaming • Marketplace
Eneba is an online platform that offers a wide range of video games, gaming-related eCards, and gift cards. Users can easily purchase cheap games for various platforms, including PC and gaming consoles, and benefit from personalized game deals through a loyalty program. Eneba also provides an opportunity for businesses to sell their products on the platform, creating a marketplace for gamers and developers.
Team Lead - Customer Support
Job not on LinkedIn
May 27
Eneba
eCommerce • Gaming • Marketplace
Eneba is an online platform that offers a wide range of video games, gaming-related eCards, and gift cards. Users can easily purchase cheap games for various platforms, including PC and gaming consoles, and benefit from personalized game deals through a loyalty program. Eneba also provides an opportunity for businesses to sell their products on the platform, creating a marketplace for gamers and developers.
📋 Description
•We’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. •Our marketplace supports more than 10m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. •We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. •Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers. •We are looking for an experienced and adaptable Team Leader to head our specialised Customer Support team. •This team will be working with new and exciting products and services that are often in early stages of development, requiring a proactive and strategic approach to customer service delivery. •The ideal candidate will be a strong people leader, capable of guiding a high-performing team, improving operational workflows, and helping define a tailored tone of voice and service strategy that meets the evolving needs of our users.
🎯 Requirements
•Previous experience in the P2E market setting. •Experience with setting clear deliverables and supporting the team in achieving them, resulting in improved Customer Success Metrics. •Ability to inspire team members to look for continuous improvement by recognizing strengths and constantly unlocking growth opportunities. •Track record of building engagement and managing hybrid or fully remote teams. •Sense of urgency and appreciation for clear and timely communication with both teammates and cross-functional partners. •Empathetic team player, with a process-oriented mindset. •Great organizational and time-management skills. •Self-efficacy to make decisions and perform with little or no supervision. •Project management experience and ability to apply continuous improvement to customer service procedures and processes. •Experience leading teams of 10+ people is a plus. •Proven ability to lead teams through ambiguity and rapid change, with confidence in decision-making and communication. •Strong understanding of tone of voice principles and customer communication strategies. •Experience working with evolving or early-stage products, services, or startups is highly desirable.
🏖️ Benefits
• *Opportunity to join our Employee Stock Options program. • *Opportunity to help scale a unique product. • *Various bonus systems: performance-based, referral, additional paid leave, personal learning budget. • *Paid volunteering opportunities. • *Work location of your choice: office, remote, opportunity to work and travel. • *Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
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