Senior Customer Success Manager – Fleet, Fuel and Mobility

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Enfuce

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Enfuce is a leading provider of secure, scalable, and compliant card issuing and payment processing solutions. Their cloud-based platform offers cutting-edge features such as advanced spend controls, digital wallets, fraud and dispute management, and 3D secure authentication with an exceptional uptime. Enfuce supports multi-currency and multi-country programs, making it easy for businesses to scale globally. As principal members of Visa and Mastercard, they ensure seamless and fast deployment of card services. Enfuce works with various industries, providing tailored solutions for banking, fintech, alternative lending, and more. Their commitment to innovation and customer-centric approach has made them a preferred partner for digital banking solutions.

📋 Description

• Develop trusted, long-term relationships with key customers, aligning their strategic objectives with Enfuce's solutions • Own strategic account plans focused on customer value, retention, revenue growth and long-term partnership development • Act as the lead commercial advisor and primary contact for senior and executive customer stakeholders • Identify and execute upsell, cross-sell and solution adoption opportunities across the portfolio • Lead quarterly and executive business reviews, aligning stakeholders around KPIs, ROI, progress and future opportunities • Monitor customer health signals and use data to proactively identify opportunities and mitigate account risk • Work closely with Sales, Solution Consulting, Product, Delivery, Finance and Fleet, Fuel & Mobility leadership • Develop a deep understanding of payments across fleet, fuel and mobility businesses and position Enfuce's capabilities in strategic customer conversations • Represent the voice of the customer internally and help shape product and service improvements • Navigate customer escalations and coordinate internal teams toward clear, commercially appropriate outcomes • Contribute to the development of Enfuce's Customer Success function, processes and ways of working • Support and mentor colleagues by sharing strategic account management and customer growth best practices

🎯 Requirements

• Eight or more years of experience in Customer Success, Key Account Management or another senior client-facing role within payments, fintech, financial services, fleet, fuel or mobility • Strong experience within the fleet, fuel or mobility ecosystem or serving customers in these sectors • Good understanding of payments in the Fleet, Fuel & Mobility value chain • Proven success managing and growing high-value, complex enterprise accounts involving multiple stakeholders and business units • Demonstrable experience generating revenue through upselling, cross-selling, expansion and strategic account development • Confidence working with C-level and senior stakeholders in complex enterprise environments • Strong understanding of regulated financial services environments • Exposure to BaaS, embedded finance, card issuing or issuer processing • Ability to combine strategic account planning with hands-on execution • Strong communication, planning and prioritisation skills • Experience leading cross-functional collaboration across Sales, Product, Legal, Finance and Technical Delivery • Customer advocacy mindset combined with strong commercial judgement • Fluent English • Additional European languages are highly desirable • Experience with card issuing or processing within Fleet, Fuel & Mobility would be advantageous • Experience across EV charging, CPOs, eMSPs, fleet management, loyalty or payments within other retail environments would be valuable

🏖️ Benefits

• High autonomy & ownership • Flexible, remote work • Supportive culture • Comprehensive benefits package • Competitive salary reassessed regularly • Employee stock option program • Flexible paid time off • Up to 5 weeks of annual vacation days, subject to country regulations • Paid family leave, subject to country regulations • Hybrid or remote work options • Team activity budget for three quarters a year • Company-wide event in the fourth quarter • Yearly individual learning budget for courses and relevant development opportunities • Depending on location: healthcare, pension, phone support, lunch, wellbeing and insurance benefits