Customer Success Manager

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Engage3 powered by Dexi

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Artificial Intelligence • B2B • Retail

Engage3 powered by Dexi is a cutting-edge software company that specializes in providing retailers and brands with advanced competitive pricing solutions. By leveraging artificial intelligence and machine learning, Engage3 helps clients optimize their Price Image, allowing them to enhance revenue and drive customer loyalty. The company combines extensive data collection techniques, including in-store audits and web scraping, to deliver the most accurate competitive pricing data in the industry, ensuring that retailers can strategically position themselves in a competitive market.

201 - 500 employees

Founded 2008

🤖 Artificial Intelligence

🤝 B2B

🛒 Retail

📋 Description

• Serve as a trusted advisor to customers, ensuring they understand and maximize the value of our solutions. • Provide proactive support and guidance, responding to customer inquiries in a timely manner. • Maintain clear, professional communication to manage expectations and resolve issues effectively. • You will own customer retention by ensuring that our solutions deliver maximum value to our customers by providing data driven insights and strategic recommendations. • You will proactively engage with key stakeholders, analyze customer needs and data, and implement strategies to drive adoption, satisfaction, and long-term success. • Assist in gathering customer feedback to identify trends and improvement opportunities. • Work with internal teams to advocate for the customer and resolve issues effectively. • Support initiatives that improve the overall customer journey and satisfaction. • Collaborate cross-functionally to optimize ticket management and resolution processes. • Contribute to strategic initiatives that drive customer engagement and retention. • Track key performance indicators (KPIs) such as customer satisfaction scores, retention rates, and response times. • Take part in training and mentorship programs to develop your expertise in customer success.

🎯 Requirements

• Strong communication and problem-solving skills with a customer-first mindset. • Proficiency in data analysis through Excel. • Coding experience such as SQL is a plus. • Proficiency in story-telling through PowerPoint. • Detail-oriented with strong organizational skills and ability to manage multiple priorities. • A collaborative team player eager to learn and grow within a customer-centric environment. • Proficiency in CRM tools and support platforms is a plus but not required.

🏖️ Benefits

• Competitive salary • Professional development opportunities