Program Lead – Client Services, Team Leadership

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🕒 May 16

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Engaged HR Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 HR Tech

🤝 Non-profit

HR Tech • Consulting • Non-profit

Engaged HR Inc. is a human resources consulting company based in Victoria, BC that offers tailored solutions to organizations of all sizes across Canada. They provide a variety of HR services including recruitment, learning and development, and talent management. Engaged HR focuses on transforming workplace cultures by harnessing innovation and technology while promoting employee well-being, collaboration, and efficiency. They are known for their customized approach that reflects the unique culture, goals, and needs of each organization. Additionally, Engaged HR offers pro bono HR services to non-profit organizations through their Engaged for Good program and hosts dynamic events like DisruptHR to foster community and innovation within the HR sector.

📋 Description

• Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with all partners and customers • Invest in developing effective working relationships with clients, and agents, and work collaboratively with the National Operations Lead to address complex or sensitive partner issues • Provide direct supervision, mentorship, and performance oversight for Relationship Managers • Conduct regular check-ins and 1:1s to monitor individual performance, offer coaching, and support professional development • Proactively address employee engagement concerns, escalating to the National Operations Lead where appropriate • Document all relevant aspects of decisions, communications, and interactions in a timely way • Maintain data integrity in all of our organization databases • Participating in various departmental meeting • Travel from time to time.

🎯 Requirements

• Three or more years of Customer Service experience • Five or more years working with international students • One or more years of Leadership experience • Post-Secondary Education (College Diploma or Bachelors Degree) in International Studies, Social Sciences, or another related program • Innate ability to work independently in an autonomous, flexible, and virtual office environment • Exceptional Customer Service skills • Excellent Word, Excel, Email, and Database skills • Strong verbal and written English communication • French is an asset for positions assigned to Quebec and parts of Ontario.

🏖️ Benefits

• CHN is a Living Wage certified employer • Fair compensation packages based on geographic differentials