Enghouse Systems
1001 - 5000 employees
Founded 1984
☁️ SaaS
🏢 Enterprise
📡 Telecommunications
SaaS • Enterprise • Telecommunications
Enghouse Systems is a publicly traded Canadian software and services company, established in 1984 and listed on the Toronto Stock Exchange under the symbol “ENGH”. The company operates through two core segments, focusing on enterprise-oriented application software. Enghouse Interactive specializes in software designed to enhance the operations of contact centers globally, including solutions for remote workforces. Enghouse Video provides secure, scalable technology for global visual communications. The Asset Management Group, including Enghouse Networks, develops technology solutions targeting digital transformation in communications, media, utilities, and defense sectors, leveraging technologies like 5G, Cloud, IoT, and AI. Additionally, Enghouse Transportation & Public Safety offers software solutions for transit, supply chain, and public safety sectors. The company serves various vertical markets through innovative software and technology solutions.
Junior Implementation Engineer
🔥 8 minutes ago
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Enghouse Systems
1001 - 5000 employees
Founded 1984
☁️ SaaS
🏢 Enterprise
📡 Telecommunications
SaaS • Enterprise • Telecommunications
Enghouse Systems is a publicly traded Canadian software and services company, established in 1984 and listed on the Toronto Stock Exchange under the symbol “ENGH”. The company operates through two core segments, focusing on enterprise-oriented application software. Enghouse Interactive specializes in software designed to enhance the operations of contact centers globally, including solutions for remote workforces. Enghouse Video provides secure, scalable technology for global visual communications. The Asset Management Group, including Enghouse Networks, develops technology solutions targeting digital transformation in communications, media, utilities, and defense sectors, leveraging technologies like 5G, Cloud, IoT, and AI. Additionally, Enghouse Transportation & Public Safety offers software solutions for transit, supply chain, and public safety sectors. The company serves various vertical markets through innovative software and technology solutions.
📋 Description
• Customer Support via Service Now: Respond to support tickets and meet the SLAs established by the client • Interface Between Client and Provider: Handle requests for activation/cancellation of service queues, ownership changes, international roaming activations, device requests and transfers, physical inventory management, portability requests, and data plan adjustments • Inventory Control: Maintain oversight of lines and SIM cards, physical devices, and manage device maintenance • Clarifying Inquiries: Guide users on report extraction and system usage, as well as address questions regarding services and invoices • Payment Management: Oversee all stages of the payment process, from invoice availability to payment confirmation, including extension requests and entering invoices into the client's ERP system • Monitoring Payment Flow: Track the invoice approval process and notify responsible parties in cases of delays or non-payments
🎯 Requirements
• Bachelor’s degree in Administration, Information Technology, or related fields • 3 to 4 years of experience in managing and processing payments • Proven experience in customer support, ensuring efficient and high-quality assistance • Professional familiarity with telecommunications products and services • Proficient in Excel for data analysis, control, and reporting • Experience with ticket management systems, ensuring quick and effective responses • Experience with ERPs such as SAP, Oracle, or similar systems to optimize process and payment management
🏖️ Benefits
• Equal-opportunity employer • Accommodations provided upon request during hiring process
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