Senior Experience Designer

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🔥 36 minutes ago

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Engine Digital

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

Engine Digital is a strategic design partner that collaborates with global brands to enhance customer experiences, develop intuitive digital products and services, and create category-defining e-commerce platforms. The company employs an insights-driven approach to foster growth and help clients innovate for the future. Engine Digital has worked with high-profile clients such as the NBA in creating unified design systems, prototyping connected healthcare solutions for CVS Health, and leading digital strategies for brands like RBW and Far Niente winery. With offices in New York City, Vancouver, and Toronto, Engine Digital is committed to advancing digital product design and strategy.

📋 Description

• Lead user, customer, competitive, and market research, synthesizing insights that uncover opportunities and inform experience strategy • Plan and facilitate stakeholder interviews, customer interviews, executive workshops, and co-creation sessions • Navigate ambiguity, helping clients define opportunities, align stakeholders, and build confidence in future-state strategies • Lead concepting, service design, and experience strategy, balancing customer needs, business goals, brand, technology, and storytelling • Develop and present personas, customer journeys, service blueprints, user flows, wireframes, and prototypes • Define product strategies, roadmaps, and prioritization frameworks that balance feasibility, viability, desirability, and business impact • Define how success is measured by establishing KPIs, analytics strategies, and optimization frameworks that connect customer behavior to business outcomes • Build trusted client relationships through a deep understanding of our clients, their customers, business objectives, and competitive landscape • Mentor colleagues, foster collaboration, and contribute to a culture of curiosity, ambition, craft, and excellence • Leverage AI to elevate our work, identifying opportunities for AI-enabled customer experiences, personalization, automation, and operational optimization

🎯 Requirements

• 5+ years designing and delivering digital products, services, and customer experiences within an agency or consultancy environment • A portfolio demonstrating exceptional strategic thinking, systems thinking, and craft across complex client engagements • Excellent communication, facilitation, and consulting skills, with confidence to influence executive stakeholders, navigate ambiguity, and build trusted relationships • Deep understanding of business, brand, and technology, able to clearly connect customer needs to meaningful business outcomes • Experience using research, analytics, behavioral data, and AI to inform decision-making, optimize experiences, and identify new opportunities for customer and business value • A collaborative leadership style with a passion for mentoring others and contributing to a culture of ambition, curiosity, craft, and excellence • Strong understanding of how AI is reshaping the customer experience and organizational workflows • Curiosity and ambition to challenge convention and create distinctive, brand-led experiences that differentiate our clients.