Lead IT Service Delivery – Provisioning

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Engio

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

👥 HR Tech

🎯 Recruiter

HR Tech • Recruitment • Engineering

Engio is a recruitment company specializing in providing technical talent solutions for the engineering and technology sectors. Built by experienced engineering recruiters, it focuses on addressing talent shortages and scaling high-performing engineering teams. Engio offers comprehensive services including talent search, consulting and talent assessment, and outsourcing to help businesses align their hiring needs with top-tier candidates across various industries.

📋 Description

• Employ advanced, proactive risk management skills to "look around the corner" and identify systemic or complex delivery challenges, implementing preventative measures across the delivery methodology. • Drive continuous improvement by aligning the delivery methodology with ITIL framework best practices. • Mentor junior staff on advanced process execution and governance. • Take responsibility for expert resource forecasting, capacity planning, and reporting on team workload/utilization to senior management to optimize operational efficiency. • Own and manage high-level, complex customer and vendor escalations to ensure rapid resolution and a positive outcome, protecting key relationships and revenue streams. • Manage and coordinate large-scale implementations that span Finance, Engineering, and Operations, ensuring all functional heads are aligned on project objectives.

🎯 Requirements

• 6+ years of extensive experience in Service Delivery leadership, managing complex implementations, and handling executive-level escalations. • Advanced knowledge and practical application of the ITIL framework in service transition and delivery management. • Proven ability to mentor staff, drive significant process improvements, and report on high-level operational metrics. • Deep understanding of how service delivery impacts financial reporting and ability to influence revenue realization strategy.