Technical Support Coordinator – m/f/d

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engomo

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engomo is the award-winning low-code digitization platform for enterprises to create business apps for their complex, integrated and individual processes without programming.

11 - 50 employees

📋 Description

• Manage technical questions and support topics related to a modern SaaS platform • Structure customer inquiries and act as the interface between customers and engineering to ensure clarity • Turn unclear requests into fully qualified tickets, prioritize them and coordinate their resolution • Bring specialists on board for technical deep dives and ensure nothing falls through the cracks • Translate complex technical topics for non-developers

🎯 Requirements

• Experience in technical support, Customer Success, or SaaS • Basic knowledge of low-code platforms, workflow tools, or databases • Experience with ERP-related processes

🏖️ Benefits

• Attractive, performance-based compensation • Flexible working hours and option to work from home • 3 paid social-volunteering days per year for community projects • 14 days of workation per year within Europe • Free noise-cancelling headphones and yoga sessions • Healthy snacks, drinks, Italian gelato, and a weekly team lunch • Company pension plan, parking, company bike (JobRad) or Deutschlandticket (public transport pass) • Childcare subsidy of up to €150 per month for pre-school children • After-work gatherings, team events and outings for skiing or hiking • Permanent position with flat hierarchies and room for personal growth