ServiceNow Lead

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August 26

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Enroute

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SaaS • Enterprise • Telecommunications

Enroute is a company that delivers exceptional IT services and solutions, staffed by a team of passionate, problem-solving individuals skilled in various IT and business practices. They specialize in data engineering, moving and utilizing data effectively to increase business value, regardless of data sources or types. Enroute also offers software development services, providing analysis and implementing software strategies tailored to long-term organizational needs. Quality engineering is another key offering, with a focus on building quality into processes and software testing from the early stages of development. With a strong emphasis on IT strategy, software and data solutions, Enroute aims to impact organizations and improve user experiences through their tailored services and expert solutions.

51 - 200 employees

☁️ SaaS

🏢 Enterprise

📡 Telecommunications

📋 Description

• We love technology, and we enjoy what we do; we are always looking for innovation and have social awareness. • Enroute offers strong benefits, flexible schedules, and a collaborative community-focused culture. • Enroute is seeking a hands-on ServiceNow Practice Lead to establish and scale the ServiceNow practice in Mexico and beyond. • Define and execute strategy, vision, and roadmap for Enroute’s ServiceNow practice; build frameworks, accelerators, and IP. • Lead implementations across ServiceNow modules (ITSM, ITOM, HRSD, CSM) and drive architecture, configuration, and complex integrations (Azure, AWS, Jira, SAP). • Act as primary client-facing expert, run workshops, demos, and executive presentations; translate technical solutions into business outcomes. • Recruit, mentor, and grow a high-performing ServiceNow team in Monterrey and promote certifications and ongoing skill development. • Partner with sales on solutioning, RFP responses, write SOWs, shape proposals, and support business growth. • Establish and enforce best practices, standards, and governance across ServiceNow engagements.

🎯 Requirements

• Proven, hands-on experience with ServiceNow (ITSM + ITOM required; HRSD and/or CSM a plus). • Multiple ServiceNow certifications (CSA + 2+ Implementation Specialist certs). • Strong background in designing and leading integrations. • Track record of mentoring ServiceNow developers. • Bilingual (Spanish/English) – able to lead U.S. client calls and build local teams. • Excellent communicator with both technical and C-Suite stakeholders. • Experience in pre-sales: demos, workshops, proposals, and executive engagement. • Skilled in writing SOWs and negotiating requirements. • Entrepreneurial and growth-driven — you want to build, not just manage. • Comfortable with ambiguity, but structured and disciplined in delivery. • Collaborative team player who can also be the face of the practice.

🏖️ Benefits

• Monetary compensation • Year-end Bonus • IMSS, AFORE, INFONAVIT • Major Medical Expenses Insurance • Minor Medical Expenses Insurance • Life Insurance • Funeral Expenses Insurance • Preferential rates for car insurance • TDU Membership • Holidays and Vacations • Sick days • Bereavement days • Civil Marriage days • Maternity & Paternity leave • English and Spanish classes • Performance Management Framework • Certifications • TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID • Taquitos Rewards • Amazon Gift Card on your Birthday • Work-from-home Bonus • Laptop Policy