Enroute
51 - 200 employees
☁️ SaaS
🏢 Enterprise
📡 Telecommunications
SaaS • Enterprise • Telecommunications
Enroute is a company that delivers exceptional IT services and solutions, staffed by a team of passionate, problem-solving individuals skilled in various IT and business practices. They specialize in data engineering, moving and utilizing data effectively to increase business value, regardless of data sources or types. Enroute also offers software development services, providing analysis and implementing software strategies tailored to long-term organizational needs. Quality engineering is another key offering, with a focus on building quality into processes and software testing from the early stages of development. With a strong emphasis on IT strategy, software and data solutions, Enroute aims to impact organizations and improve user experiences through their tailored services and expert solutions.
Technical Support Trainee – 3 Months Project
🔥 0 minutes ago
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Enroute
51 - 200 employees
☁️ SaaS
🏢 Enterprise
📡 Telecommunications
SaaS • Enterprise • Telecommunications
Enroute is a company that delivers exceptional IT services and solutions, staffed by a team of passionate, problem-solving individuals skilled in various IT and business practices. They specialize in data engineering, moving and utilizing data effectively to increase business value, regardless of data sources or types. Enroute also offers software development services, providing analysis and implementing software strategies tailored to long-term organizational needs. Quality engineering is another key offering, with a focus on building quality into processes and software testing from the early stages of development. With a strong emphasis on IT strategy, software and data solutions, Enroute aims to impact organizations and improve user experiences through their tailored services and expert solutions.
📋 Description
• Supports the monitoring, investigation, and resolution of technical issues reported by clients or internal teams • Focuses on incident handling, hands-on troubleshooting, data analysis, and pattern identification across cases • Ensures issues are accurately diagnosed, documented, and resolved
🎯 Requirements
• Bachelor’s degree in Software Development, Computer Science, or related field • Strong understanding of software fundamentals (programming concepts, APIs, data flow) • Basic knowledge of at least one programming or scripting language (e.g., Python, JavaScript) • Ability to analyze technical problems in a structured, methodical way • Comfortable working with logs, dashboards, and technical tools • Clear written communication for technical documentation and ticket updates • Attention to detail and strong follow-through • Willingness to learn support workflows, escalation paths, and SLA-driven work • Nice to Have • Internship, academic projects, or labs involving debugging or system analysis • Familiarity with ticketing systems (Jira, ServiceNow, Zendesk, etc.) • Exposure to monitoring tools, databases, or cloud environments • Basic understanding of incident management or support processes
🏖️ Benefits
• Monetary compensation • Year-end Bonus • IMSS, AFORE, INFONAVIT • Major Medical Expenses Insurance • Life Insurance • Funeral Expenses Coverage • TDU Membership • MediAccess • Health Check-Up Subsidy • Preferential rates for car insurance • Vacations • Official Mexican Holidays • Life Happens Days • Bereavement Leave • Civil Marriage Leave • English Classes • Certifications • Educational Agreements (Talisis, U-ERRE, UNID, TecMilenio, Tec de Monterrey, UDEM, SPIS) • Corporate Agreements & Discounts (Sorteos Tec, Envia Flores, TopGolf) • Taquitos Rewards • Birthday Bonus • Work-from-home Bonus • Laptop Policy
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