Customer Service Associate

🔥 50 minutes ago

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Ensemble Health Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2022-03

Healthcare Insurance • SaaS • Enterprise

Ensemble Health Partners is a leading provider of revenue cycle management (RCM) services for healthcare organizations. They offer an end-to-end RCM solution that helps hospitals, health systems, and affiliated physician groups optimize their revenue cycles, reduce denials and underpayments, and enhance patient experiences using a combination of expert management and advanced technology. Ensemble Health Partners leverages certified operators and AI to deliver consistent results, improve collections, and support future growth for healthcare providers. They are recognized for their robust client partnerships and commitment to delivering reliable revenue lift and cost savings for their clients.

📋 Description

• Handle the incoming calls from patients for Customer Service. • Perform all customer service duties focusing on managing the resolution of the phone call and all written and documented communication. • Answer patient questions regarding statements. • Post guarantor payments. • Set up payment plans within policies. • Research and resolve issues with accounts identified by patients. • Reach out to appropriate departments to resolve requests made by patients. • Connect patients with financial counseling department for charity screening. • Communicate patient balances. • Meet collection goals as set by department and provide excellent customer service for all patients.

🎯 Requirements

• Customer Service and Call Center experience preferred. • 1-2 years’ experience in healthcare industry preferred. • Minimum Education: High School Diploma or GED. • Certifications: CRCR within 9 months of hire. • Inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence). • Experience in physician and hospital operations. • Compliance and provider relations. • Critical Thinking. • Problem Resolution. • Ability to work effectively in a remote environment with access to a secure home office and reliable high-speed internet service with minimum speeds of 50 MBPS.

🏖️ Benefits

• We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. • Professional development opportunities. • Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.