IT Support Analyst

Job not on LinkedIn

3 hours ago

Apply Now

Receive Emails with Similar Jobs

Ensemble Health Partners

WebsiteLinkedInAll Job Openings

Healthcare Insurance • SaaS • Enterprise

Ensemble Health Partners is a leading provider of revenue cycle management (RCM) services for healthcare organizations. They offer an end-to-end RCM solution that helps hospitals, health systems, and affiliated physician groups optimize their revenue cycles, reduce denials and underpayments, and enhance patient experiences using a combination of expert management and advanced technology. Ensemble Health Partners leverages certified operators and AI to deliver consistent results, improve collections, and support future growth for healthcare providers. They are recognized for their robust client partnerships and commitment to delivering reliable revenue lift and cost savings for their clients.

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2022-03

📋 Description

• Provide Level-1 monitoring support for Azure Cloud Resources, MoveIT and Azure Virtual Desktop. • Handle Five9 telephony support addressing issues related to endpoints, Operating Systems, Network, Identity & Access etc. • Provide technical assistance over ServiceNow incidents, emails, Teams chat, and telephone. • Utilize ServiceNow for IT service management (ITSM) processes. • Monitor and manage IT infrastructure using Logic Monitor. • Respond to and resolve IT support requests in a timely and efficient manner. • Collaborate with other IT team members to ensure seamless support and issue resolution. • Document and maintain accurate records of support activities and resolutions. • Assist in the development and implementation of IT policies and procedures. • Provide customer service and support to end-users. • Perform patch management and vulnerability mitigation. • Prepare and share daily reports related to incidents and telephony calls.

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field. • Proven experience in IT support, specifically in Level-1 monitoring support for Azure Cloud Resources. • Experience with Five9 telephony support. • Working knowledge of Networking and IAM. • Expert in installation and configure Windows and Linux environment and Applications. • Troubleshooting knowledge of Teams, Outlook and other O365 Apps. • Hands on experience with ServiceNow and Logic Monitor for ITSM processes. • Excellent problem-solving and troubleshooting skills. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Detail-oriented with strong organizational skills. • Ability to manage multiple tasks and priorities in a fast-paced environment. • Should Have ITIL certification. • Working knowledge of Asset Management. • Working knowledge of Patch Management & Vulnerability Mitigation. • Good sense of prioritization and time management. • Effective team core skill valuation and upscaling.

🏖️ Benefits

• Health Benefits and Insurance Coverage for family and parents. • Accidental Insurance for the associate. • Compliant with all Labor Laws- Maternity benefits, Paternity Leaves. • Company Swags- Welcome Packages, Work Anniversary Kits. • Exclusive Referral Policy. • Professional Development Program and Reimbursements. • Remote work – flexibility to work from home.