Associate Technical Delivery Manager

🕒 February 17

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤓 Technical Project Manager

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Ensono

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Cloud Services • IT Services • Managed Services

Ensono is a managed service provider and expert technology advisor focused on enabling clients to navigate complex IT environments. Ensono offers services including mainframe-as-a-service, cloud migration, and IT infrastructure management, with a strong emphasis on modernizing legacy systems and optimizing IT operations. The company is recognized for its flexibility and allyship, providing businesses with the ability to adapt and evolve through solutions like Ensono Flex®. It specializes in both mainframe and cloud solutions, holding competency in AWS mainframe modernization and is a global Azure Expert MSP. Ensono acts as an ally, helping companies achieve better business outcomes through IT innovation and strategic technology advisement.

📋 Description

• Support the Technical Delivery Management team • Develop towards moving into the Technical Delivery Manager role • Following up with internal ITSM teams to ensure tasks are completed within defined service levels • Tracking & reporting service level exceptions and issues • Assembling & updating account level run books & documentation • Assembling presentations, reports, and updates for client facing meetings • Attending and participating in internal and external client meetings as needed • Completing learning & training according to defined TDM role development plan.

🎯 Requirements

• Demonstrable troubleshooting and investigative skills. • In possession of a strong sense of ownership and accountability. • Client and task focused. • The ability to manage, with some direction, competing priorities from a variety of stakeholders. • An adept communicator who can interact with audiences of varying skill sets and experiences. • 1-4 years’ experience working in project management, service delivery, technical account management, or systems administration. • Possessing industry-recognized technical credentials (i.e., AWS, Microsoft, or Cisco certifications). • Deep understanding of technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking. • Exceptional troubleshooting and investigative skills. • Demonstrate an understanding of technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking. • Working towards industry-recognized technical credentials (i.e., AWS, Microsoft, or Cisco certifications).

🏖️ Benefits

• Unlimited Paid Day Off (PDO) Plan • Two robust health plan options through Blue Cross Blue Shield • 401(k) with a generous company match • Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts • Depending on location, ability to take advantage of fitness centers • Wellness program • Flexible work schedule