Ensora Health
201 - 500 employees
☁️ SaaS
🤝 B2B
🤖 Artificial Intelligence
SaaS • B2B • Artificial Intelligence
Ensora Health is a healthcare software company that builds EHR and practice management (PMS) solutions—most notably TheraNest for mental and behavioral health and Fusion for physical/occupational/speech rehab therapy. Their cloud-based platform includes add-ons for revenue cycle management, payments, telehealth, eRx, clearinghouse services, and AI-powered documentation tools (AI Session Assistant) to reduce clinician administrative burden. Ensora serves solo and group therapy practices and rehab clinics, focusing on simplifying scheduling, billing, documentation, and workflows to improve efficiency and patient care.
Customer Success Manager
🕒 May 22
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Ensora Health
201 - 500 employees
☁️ SaaS
🤝 B2B
🤖 Artificial Intelligence
SaaS • B2B • Artificial Intelligence
Ensora Health is a healthcare software company that builds EHR and practice management (PMS) solutions—most notably TheraNest for mental and behavioral health and Fusion for physical/occupational/speech rehab therapy. Their cloud-based platform includes add-ons for revenue cycle management, payments, telehealth, eRx, clearinghouse services, and AI-powered documentation tools (AI Session Assistant) to reduce clinician administrative burden. Ensora serves solo and group therapy practices and rehab clinics, focusing on simplifying scheduling, billing, documentation, and workflows to improve efficiency and patient care.
📋 Description
• Proactively engage with customers to understand their goals, challenges, and success criteria, offering solutions aligned to their business needs. • Partner closely with cross-functional teams to advocate for customer needs and influence outcomes. • Serve as a key point of contact for customer inquiries, ensuring timely, thoughtful, and effective support. • Design and execute customer success strategies that drive adoption, satisfaction, and long-term value. • Monitor customer health and contribute to renewal and retention efforts. • Stay current on industry trends, best practices, and relevant technology advancements. • Ensure all customer engagements align with company policies, standards, and values. • Mentor and support junior team members by reviewing customer strategies and sharing best practices.
🎯 Requirements
• Bachelor’s degree in a relevant field, or an equivalent combination of education and experience • 5+ years of experience in Customer Success or a related role • Experience working with CRM systems • A strong customer-first mindset with a passion for helping customers succeed. • Proven experience mentoring others and contributing to team development. • Excellent verbal and written communication skills. • Strong problem-solving abilities and comfort troubleshooting customer challenges. • Ability to collaborate effectively with cross-functional partners. • Adaptability and willingness to learn and apply new technologies. • Technical aptitude and familiarity with relevant platforms and tools.
🏖️ Benefits
• Diversity, Equity, Inclusion, and Belonging • Confidentiality according to EEO guidelines
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