Customer Service Specialist

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Entegris

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5001 - 10000 employees

Artificial intelligence, augmented reality, Internet of Things – these are not just trends, they are drivers changing the way people live across the globe. With these new drivers and the increasing speed of innovation, there comes an expectation for higher-quality, higher-performing technologies at a faster pace.

📋 Description

• Independently analyze customer orders and non-routine requests and interpret customer intent • Serve as the primary point of contact for assigned customers • Identify and monitor shipping and billing holds or service risks and take corrective action • Resolve accounts receivable issues by interpreting policy • Develop and review customer quotations and deliver accurate pricing and terms • Review and evaluate customer purchase orders for alignment with compliance requirements • Analyze consignment inventory usage trends and demand forecasts • Interpret and apply company policies to unique customer situations • Partner with Production, Logistics, Quality, Finance, and Compliance teams to address critical customer requirements • Manage quality notifications and return material processes • Analyze recurring customer and operational issues to identify root causes and recommend improvements

🎯 Requirements

• Bachelor’s degree in Business or related field, or equivalent professional experience • Minimum of 2 years of professional experience in customer service, operations, or related business support roles • Ability to exercise independent judgment and discretion • Strong analytical and problem-solving capabilities • SAP experience preferred • Proficiency in Microsoft Office • Experience in manufacturing or ISO-regulated environments preferred

🏖️ Benefits

• Annual bonus eligibility • Progressive paid time off policy that empowers you to take the time you need to recharge • Generous 401(K) plan with an impressive employer match with no delayed vesting • Excellent health, dental and vision insurance packages to fit your needs • Education assistance to support your learning journey • A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence