Service Product Manager

🕒 April 11

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Entegris

5001 - 10000 employees

Artificial intelligence, augmented reality, Internet of Things – these are not just trends, they are drivers changing the way people live across the globe. With these new drivers and the increasing speed of innovation, there comes an expectation for higher-quality, higher-performing technologies at a faster pace.

📋 Description

• Oversee the development, implementation, and performance of service products that support the global gas purification business. • Create and manage a service product portfolio including product definition, pricing, and implementation. • Ensure service contracts, agreements and products meet appropriate revenue and margin goals. • Develop global marketing strategies to promote the sales of service contracts and increase industry awareness. • Provide service contract sales lead generation for regional sales and service teams through marketing communication programs. • Develop and implement automated processes for delivering service contract quotations to customers for warranty conversion and renewals. • Provide direct support to regional sales and service organizations on customer negotiations, pricing, product customization. • Establish and maintain global pricing on contracts, parts, software, and upgrades.

🎯 Requirements

• Knowledge and skills normally acquired through the successful completion of a Bachelor’s Degree (i.e. B.A./B.S.) in a Science discipline, Business or Marketing, or equivalent combination of education and experience; MBA in Marketing is highly desirable. • Three to five years of successful sales and marketing experience, preferably within the semiconductor industry. • Strong written and verbal communication skills including experience communicating across disperse geographical regions. • Strength in data analytics to discover, parse and mine information from a variety of sources for forecasting, marketing and performance analysis. • Knowledge of global service operations, metrics, and commercial organizational dynamics. • Semiconductor industry knowledge and experience desirable, particularly of the service and support business. • Strong computer business skills including experience with Microsoft 365, PowerBI, SAP, and CRM products. • Up to 25% travel required; valid passport required (for travel to various sites out of the US), and valid Class C driver’s license.

🏖️ Benefits

• Annual bonus eligibility • Progressive paid time off policy that empowers you to take the time you need to recharge • Generous 401(K) plan with an impressive employer match with no delayed vesting • Excellent health, dental and vision insurance packages to fit your needs • Education assistance to support your learning journey

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