EnterpriseAlumni
B2B • Enterprise • SaaS
EnterpriseAlumni is a leading alumni engagement platform designed to unlock the value of alumni networks for businesses. The platform helps organizations engage with former employees to drive sales, improve recruitment processes, and enhance brand advocacy. By providing tools for communication, insights, and integration with existing systems, EnterpriseAlumni facilitates seamless connection and community building with alumni, transforming them into valuable resources for business growth.
Senior Implementation & Support Manager – SaaS
Job not on LinkedIn
November 14
EnterpriseAlumni
B2B • Enterprise • SaaS
EnterpriseAlumni is a leading alumni engagement platform designed to unlock the value of alumni networks for businesses. The platform helps organizations engage with former employees to drive sales, improve recruitment processes, and enhance brand advocacy. By providing tools for communication, insights, and integration with existing systems, EnterpriseAlumni facilitates seamless connection and community building with alumni, transforming them into valuable resources for business growth.
📋 Description
• Lead the end-to-end implementation process for new customers, ensuring timely and successful deployments of the SaaS platform • Collaborate with cross-functional teams to define implementation plans and address customer-specific requirements • Analyze client needs, customize solutions, and integrate the SaaS platform with existing systems where applicable • Oversee the customer support team to ensure prompt and accurate resolution of technical issues and inquiries • Monitor key performance metrics and implement strategies for continuous improvement • Foster strong customer relationships, acting as a trusted advisor to ensure long-term satisfaction and retention • Manage and mentor a team of implementation specialists and support specialists • Continuously evaluate and improve implementation and support processes to drive efficiency and scalability • Stay updated on industry trends and best practices to ensure the company remains competitive in its implementation and support services
🎯 Requirements
• Bachelor's degree in Information Technology, Business Administration, or a related field • A master’s degree is a plus • 7+ years of experience in SaaS implementation, customer support, or a related role • 3+ years in a managerial or leadership position • Proven success in managing customer-facing teams in a SaaS environment • Strong understanding of SaaS platforms, cloud technologies, integrations (APIs), and data migrations • Familiarity with CRM, ticketing systems (e.g., Zendesk), and project management tools (e.g., JIRA, Asana) • Ability to manage multiple projects and priorities simultaneously • Experience working in fast-paced, dynamic environments
🏖️ Benefits
• Access to ongoing professional development and growth opportunities • Collaborative and inclusive work environment
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