Case Manager Assistant

🕒 April 29

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Entrepreneur Cooperative

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤝 B2B

📚 Education

B2B • Education • Entrepreneurship

Entrepreneur Cooperative is a community organization designed for founders and entrepreneurs looking to navigate business growth and exit strategies. By offering mentorship pairing seasoned entrepreneurs with newcomers, alongside customized educational initiatives, ECo fosters a supportive environment for members at various stages of their entrepreneurial journey. The cooperative model empowers members to shape the organization's direction, focused on mutual success through shared experiences and resources.

📋 Description

• Investigation Assistance: Support case managers in gathering and organizing investigation documents, including SR1, SR19, EAMS checks, witness statements, and accident scene photos. • Obtain Declaration Pages from first-party insurance providers. • Request policy limit searches to obtain third-party insurance policy limits. • Client Appointment Coordination: Assist with scheduling medical appointments for clients and follow up to ensure evaluations occur on time. • Confirm that clients have transportation to all appointments. • Keep case managers informed of scheduled treatment and appointment updates. • Traffic Collision Reports: Order and monitor the status of Traffic Collision Reports. • Ensure the team receives accurate and timely accident information. • Correspondence Drafting: Draft and send letters and miscellaneous correspondence related to case development and client communication. • Confirm correspondence delivery and track associated costs. • Bill Verification: Verify relevant costs, including statutory liens, medical bills, and pre-settlement funding obligations. • Follow up through fax, email, and phone to obtain bills, records, and confirmations in a timely manner. • Team Communication: Maintain clear communication with supervising attorneys and case managers. • Address client texts and calls when the case manager is unavailable. • Escalate sensitive matters to the supervising attorney when needed. • Proactively ask for guidance or training when unsure about policies or procedures.

🎯 Requirements

• Advanced English proficiency, both written and verbal. • Previous experience in administrative support, legal assistance, case management, customer service, or operations. • Strong attention to detail and ability to manage multiple tasks at once. • Excellent organization, follow-up, and documentation skills. • Strong written communication skills for drafting correspondence. • Ability to work independently in a remote environment. • Comfortable making follow-ups by phone, email, and fax. • Availability to work 8 hours per day, typically 9:00 AM – 5:00 PM PST. • Nice to Have: Experience in personal injury law or legal case management. • Familiarity with U.S. insurance, medical billing, or legal documentation. • Experience supporting attorneys, case managers, or claims teams. • Knowledge of Traffic Collision Reports, medical liens, or insurance policy documentation.

🏖️ Benefits

• Fully remote role for LATAM-based professionals. • Long-term, indefinite contractor opportunity. • Full-time schedule. • Opportunity to support a growing legal team. • Exposure to U.S. personal injury law and case management processes.