Online Engagement Specialist

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Entrepreneur Cooperative

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤝 B2B

📚 Education

B2B • Education • Entrepreneurship

Entrepreneur Cooperative is a community organization designed for founders and entrepreneurs looking to navigate business growth and exit strategies. By offering mentorship pairing seasoned entrepreneurs with newcomers, alongside customized educational initiatives, ECo fosters a supportive environment for members at various stages of their entrepreneurial journey. The cooperative model empowers members to shape the organization's direction, focused on mutual success through shared experiences and resources.

📋 Description

• Serve as the first point of contact for website visitors through live chat. • Engage prospective clients in real time using a friendly and consultative approach. • Respond to customer questions about destination weddings, travel services, and the planning process. • Personalize conversations to deliver an exceptional customer experience. • Build rapport with visitors and encourage continued engagement. • Engage with prospective clients to understand their travel and wedding planning needs. • Collect and update customer information accurately within the CRM. • Qualify leads and connect them with the appropriate Destination Wedding Specialist. • Schedule consultations and ensure clients receive all necessary follow-up communications. • Manage multiple live chat conversations simultaneously while maintaining exceptional response times and service quality. • Support engagement and lead conversion through personalized interactions. • Collaborate with internal teams to continuously optimize performance and conversion rates.

🎯 Requirements

• C1 English proficiency or higher (written and spoken) is REQUIRED. • Outstanding written communication skills with excellent grammar and spelling. • Minimum 2 years of experience in: • Live Chat Support • Customer Support • Customer Success • Online Sales Support • Lead Qualification • Experience interacting with customers through live chat, messaging platforms, or CRM systems. • Typing speed of 60+ WPM. • Ability to confidently manage multiple customer conversations simultaneously in a fast-paced environment. • Tech-savvy with the ability to quickly learn new platforms and digital tools. • Excellent organizational skills and attention to detail. • Ability to work independently in a fully remote environment.

🏖️ Benefits

• 10 paid days off annually (prorated during the first year) • Fully remote contractor opportunity • Competitive compensation in USD • Opportunity to make a direct impact in a newly created position • Long-term career growth within the travel and hospitality industry • Dynamic, technology-driven environment focused on delivering exceptional customer experiences