Entrust
1001 - 5000 employees
🔒 Cybersecurity
💸 Finance
🏛️ Government
Cybersecurity • Finance • Government
Entrust is a leading company in the identity and data security industry, offering a comprehensive range of solutions designed to protect identities, secure data, and facilitate safe digital interactions across various sectors. The company specializes in identity-centric security, multi-cloud security, post-quantum cryptography, digital onboarding, and compliance solutions tailored for industries such as financial services, government, enterprise, education, and healthcare. Entrust provides an array of products including payment and credentials issuance, identity verification and management, electronic and digital signing, data protection, hardware security modules, and public key infrastructure. With a focus on securing digital transformations and enabling zero trust strategies, Entrust is dedicated to helping its clients protect their assets, secure every digital interaction, and accelerate growth while preparing for a secure post-quantum future.
Senior Customer Success Manager
🕒 April 7
🗣️🇪🇸 Spanish Required
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Entrust
1001 - 5000 employees
🔒 Cybersecurity
💸 Finance
🏛️ Government
Cybersecurity • Finance • Government
Entrust is a leading company in the identity and data security industry, offering a comprehensive range of solutions designed to protect identities, secure data, and facilitate safe digital interactions across various sectors. The company specializes in identity-centric security, multi-cloud security, post-quantum cryptography, digital onboarding, and compliance solutions tailored for industries such as financial services, government, enterprise, education, and healthcare. Entrust provides an array of products including payment and credentials issuance, identity verification and management, electronic and digital signing, data protection, hardware security modules, and public key infrastructure. With a focus on securing digital transformations and enabling zero trust strategies, Entrust is dedicated to helping its clients protect their assets, secure every digital interaction, and accelerate growth while preparing for a secure post-quantum future.
📋 Description
• Manage and forecast your book of business (ongoing usage revenue, renewals, partnering with the Sales AE on up/cross sales) • Work side-by-side with our Account Executive, Solutions Engineering and Product teams to retain a strong service offering and deliver the best Entrust experience possible to our customers • Solve client challenges by working in partnership with clients and presenting solutions • Be the voice of the customer internally, including feeding customer priorities into the Product team (issues and enhancements) • Focus on personal and team development to improve team performance to enable us to scale more effectively (best practice sharing)
🎯 Requirements
• 5+ years solid experience in Client Service Management / Customer Success / Account Management / Technical Account Management / Implementation or similar • Experience of managing a book of business value around USD$3m+, along with quarterly KPIs, such as revenue usage and retention rates • Good commercial business and technical acumen, understanding client challenges with IT development and deployment, especially in the SaaS market • A strong solutions focus, with emphasis on helping customers meet business outcomes • Demonstrable Stakeholder Management skills, both within service providers and customer teams • The ability to present complex information concisely with sound reasoning and strong attention to detail • Being the voice of the customer internally, including experience of partnering with Product teams • Used to dealing with conflict and issue management, resolving problems that help customer and service provider • First class negotiation skills • Evidence of good data analytical skills • Fluent in English and Spanish, Portuguese is preferred • Experience working in SaaS, Security or similar industries preferred
🏖️ Benefits
• Flexible work arrangements • Professional development
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