Senior Customer Success Manager

Job not on LinkedIn

🕒 April 7

🇨🇱 Chile – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Entrust

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Entrust is a leading company in the identity and data security industry, offering a comprehensive range of solutions designed to protect identities, secure data, and facilitate safe digital interactions across various sectors. The company specializes in identity-centric security, multi-cloud security, post-quantum cryptography, digital onboarding, and compliance solutions tailored for industries such as financial services, government, enterprise, education, and healthcare. Entrust provides an array of products including payment and credentials issuance, identity verification and management, electronic and digital signing, data protection, hardware security modules, and public key infrastructure. With a focus on securing digital transformations and enabling zero trust strategies, Entrust is dedicated to helping its clients protect their assets, secure every digital interaction, and accelerate growth while preparing for a secure post-quantum future.

📋 Description

• Manage and forecast the book of business, including usage revenue, renewals, and up/cross-sales with the Sales Account Executive • Manage existing LATAM accounts and new customer implementations/onboarding • Build and maintain relationships with client-side C-level executives and senior managers • Understand client priorities and challenges and help customers realize value from Entrust investments • Manage customer issues and run quarterly business reviews • Partner with Sales on relevant cross-selling and up-selling opportunities • Work with Account Executive, Solutions Engineering, and Product teams to retain a strong service offering • Solve client challenges and present solutions in partnership with clients • Represent the customer internally and feed priorities, issues, and enhancements to the Product team • Support personal and team development through best-practice sharing

🎯 Requirements

• 5+ years of experience in Client Service Management, Customer Success, Account Management, Technical Account Management, Implementation, or similar • Experience managing a book of business valued around USD$3m+ • Experience with quarterly KPIs, including revenue usage and retention rates • Strong commercial business and technical acumen • Understanding of IT development and deployment, especially in SaaS markets • Solutions-focused approach to helping customers meet business outcomes • Demonstrable stakeholder management skills across service providers and customer teams • Ability to present complex information concisely with sound reasoning and attention to detail • Experience partnering with Product teams as the voice of the customer • Experience handling conflict and issue management • First-class negotiation skills • Good data analytical skills • Fluent in English and Spanish • Portuguese preferred • Experience in SaaS, Security, or similar industries preferred

🏖️ Benefits

• Flexible work environment • Opportunities for on-the-job training • Career growth and learning-forward initiatives • Flexible work options (remote, hybrid, or on-site) • Diversity, inclusion, and respect culture • Global affinity groups • Unconscious bias training for leaders