Product Operations Manager – Software

Job not on LinkedIn

🕒 June 16

🇺🇸 United States – Remote

💵 $110k - $125k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚡️ Product Operations

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Enveda

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

🔥 Funding within the last year

💰 $150M Series D - Enveda Biosciences on 2025-09

Biotechnology • Pharmaceuticals • Science

Enveda is a biotechnology company that leverages a proprietary platform to decode and translate nature’s chemical diversity for accelerated small-molecule drug discovery. By rapidly purifying, identifying, and characterizing molecules from complex natural sources, Enveda aims to put vast, evolutionarily derived chemical space into the hands of drug hunters to discover medicines faster and expand the pipeline of therapeutics.

📋 Description

• Manage customer service operations end-to-end: escalation pathways, response quality, tooling, and metrics • Partner with engineering and product to translate operational needs into clear, well-scoped software tickets • Work with marketing on campaign operations, launch logistics, and user acquisition workflows • Interface with external service partners on onboarding, coordination, and ongoing relationship management • Build dashboards and track KPIs to surface operational insights to leadership • Serve as the primary liaison between internal teams and external partners including legal counsel, third-party vendors, marketing, and customer service • Build the systems, playbooks, and processes that let the organization scale

🎯 Requirements

• 2+ years in operations, product management, or program management at a software company (SaaS, D2C, or similar) • Experienced running complex, multi-stakeholder workstreams without constant escalation • Comfortable context-switching across domains - legal, engineering, and customer service all in the same day • Process-oriented but pragmatic: you build systems that serve the work, not the other way around • Demonstrated ability to use AI as a force multiplier to independently own complex workstreams and close experience gaps across a broad scope of responsibilities. • Startup-comfortable: you move fast, operate well with ambiguity, and take ownership without hand-holding