Manager, Chapter Operational Excellence

🕒 May 22

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Entrepreneurs'​ Organization

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1987

🤝 B2B

📚 Education

B2B • Education

Entrepreneurs' Organization is a global community designed to connect, support, and grow entrepreneurs. EO offers a suite of benefits including networking, executive education, and leadership conferences aimed at helping business owners develop their skills and expand their businesses. With nearly 20,000 members across more than 220 chapters worldwide, EO provides opportunities for peer support and learning from shared experiences. The organization empowers established and early-stage entrepreneurs by providing resources and a network that encourages innovation, growth, and leadership development. EO emphasizes the importance of supporting the whole entrepreneur, fostering an environment where members can thrive both personally and professionally.

📋 Description

• Develop and lead a chapter leadership development strategy focused on Presidents and Area Directors. • Align leadership development programs, training, and resources with EO’s strategic plan, Chapter Health Framework, and organizational priorities. • Assess current leadership development offerings and identify opportunities to improve consistency, relevance, accessibility, and impact. • Use chapter health data, stakeholder feedback, and organizational priorities to inform leadership development strategy and program improvements. • Serve as a subject matter expert for initiatives and projects that impact Presidents, Area Directors, and chapter-facing leadership development. • Develop and maintain standard operating procedures for chapter health and chapter operations, including success metrics, escalation processes, and recommended practices. • Create and maintain a chapter guide and repository of best practices, templates, tools, and resources to support chapter success. • Coordinate the development and maintenance of chapter health resources, including SOPs, best practices, training materials, and communication tools. • Create support tools to help regions and chapters resolve common operational issues and enhance member value. • Ensure chapter health resources are accessible, current, consistent, and aligned with EO’s broader chapter operations strategy. • Support tools and processes to analyze chapter performance and share insights with stakeholders. • Assist in preparing quarterly reports on chapter health metrics, trends, risks, and recommendations for leadership review. • Monitor chapter health data, operational indicators, and stakeholder feedback to identify trends, risks, and opportunities for support. • Support chapter lifecycle processes, including new chapter integration, chapter development, probationary support, and potential revocation of the Chapter License Agreement. • Support at-risk chapter management by coordinating resources, interventions, communications, documentation, and escalation processes. • Maintain documentation and operational processes related to chapter governance, chapter compliance, and standard chapter operations policies. • Coordinate with the Senior Manager, Chapter President Success to ensure chapter health tools and insights inform President and Area Director training. • Coordinate with the Chapter Staff Operations Manager to ensure Chapter Staff receive clear resources, communications, and support related to chapter health and chapter operations. • Partner with regional teams, portfolios, member leaders, and staff stakeholders to ensure chapter health initiatives are implemented consistently and adapted appropriately by region. • Draft and coordinate chapter health communications, updates, presentations, and stakeholder materials.

🎯 Requirements

• Bachelor’s degree or equivalent professional experience required. • Minimum 3 to 5 years of experience in operations, project management, association management, chapter/component relations, governance support, or a related field. • Strong project management skills, including the ability to manage timelines, deliverables, stakeholder input, and competing priorities. • Experience developing SOPs, operational resources, process documentation, or support tools. • Strong written and verbal communication skills, including the ability to create clear presentations, updates, and stakeholder-facing materials. • Experience managing direct reports or coaching team members. • Strong project and program management skills, including the ability to manage timelines, stakeholders, deliverables, and competing priorities. • Strong written and verbal communication skills, with the ability to communicate clearly across cultures, audiences, and leadership levels. • Ability to interact with entrepreneurs with tact diplomacy, and poise. • Exercises confidentiality and discretion. • Fluency in English. • Willing to travel internationally; duties of this position require travel approximately 2-4 times per year with advance notice.

🏖️ Benefits

• Medical, dental, and vision coverage • Life/disability coverage • Retirement benefits with immediate vesting • Paid sick leave • Paid time off/vacation • Paid holidays • Parental leave, if applicable • Home office, wellness and professional development benefits, as applicable.