Customer Support Consultant

Job not on LinkedIn

🕒 4 days ago

🇬🇧 United Kingdom – Remote

💵 £26.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Epos Now

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🛒 Retail

🤝 B2B

💰 Non Equity Assistance on 2017-02

Retail • Hospitality • B2B

Epos Now is a company that provides comprehensive electronic point of sale (EPOS) systems to businesses of all sizes across the globe. Their solutions are designed to streamline operations in both retail and hospitality sectors, offering advanced features for small and medium-sized businesses as well as large enterprises. Epos Now systems include POS terminals, handheld devices, and payment processing solutions, integrated with software for sales, inventory management, and marketing. Known for ease of setup and integration, Epos Now serves industries like retail, restaurants, cafes, and bars, helping businesses manage transactions, inventory, and customer data effectively.

📋 Description

• Handle customer queries via telephone calls, email and web chat. • Achieve your targets for revenue and customer satisfaction. • Nurture meaningful customer relationships. • Accurately record all information in the CRM. • Deliver exceptional customer service!

🎯 Requirements

• Be proactive - you must be driven to succeed and hit your targets! (Essential) • Great organisation and attention to detail to manage your phone, diary and data systems. (Essential) • Excellent communication skills across all mediums. (Essential) • Resilience to bounce back from unhappy customers. (Essential) • Empathy for customers and the ability to remain calm and professional. (Essential)

🏖️ Benefits

• Earn uncapped commission pay on top of your salary. • Career progression opportunities - our philosophy is to promote internally. • Company bonus scheme. • 24/7 access to a health and well-being online centre, with private medical and dental schemes. • Collaborative company culture with regular team building events. • Company pension. • 20 days annual leave (increasing a day each year), plus bank holidays. • Free onsite parking at Norwich office.