Customer Service, Cantonese Speaking

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October 13

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EPS Consultants

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Recruitment • B2B

EPS Consultants is a Malaysia-based recruitment and outsourcing specialist with over two decades of experience, providing end-to-end talent solutions to local and global employers. The company offers comprehensive services including recruitment, staffing, executive search, contract staffing, staff augmentation, remote staffing, managed services, recruitment process outsourcing (RPO), HR outsourcing, and manpower outsourcing, focusing on matching qualified candidates to organizational needs and managing workforce administration and compliance. EPS serves employers across organizational levels and also supports job seekers, emphasizing trusted partnerships, scalable staffing models, and transparent communication practices.

501 - 1000 employees

Founded 1993

🎯 Recruiter

🤝 B2B

📋 Description

• Provide quick, accurate, and friendly service to customers via phone, email, or chat • Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance • Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed • Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics • Represent Client platform and tools to customers, educating them to navigate and self-serve where possible • Build lasting relationships with customers, and other team members • Be reliable, be on time and come in as scheduled

🎯 Requirements

• High school diploma or equivalent required. • Candidate must be flexible working Onsite. • Must have at least six months customer service experience or equivalent • Must successfully pass a background check