Area Service Manager – HVAC, Refrigeration

🕒 August 25

🇮🇹 Italy – Remote

💵 €33.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EPTA GROUP

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏭 Manufacturing

🍽️ Food & Beverage

🏨 Hospitality

Manufacturing • Food & Beverage • Hospitality

EPTA GROUP is a multinational company specializing in commercial refrigeration, known for its robust industrial culture and competitive strength. Headquartered in Milan, Epta has a significant international presence in the Retail, Ho. Re. Ca (Hotel/Restaurant/Café), and Food & Beverage sectors. The company produces a wide range of refrigeration systems and technologies, emphasizing innovation and sustainability. With operations in 80 countries and a workforce of nearly 8,000 employees, Epta offers comprehensive support throughout project phases, from designing attractive spaces to providing customized refrigeration solutions and after-sales assistance. Epta's commitment to quality and technical expertise drives its growth and success in the industry.

📋 Description

• Coordinate technical service activities and local service networks • Manage and develop service partners, subcontractors and technical assistance centres • Monitor service quality, SLAs, costs and operational KPIs • Support customers and technical partners with service-related issues • Identify and onboard new service providers across the territory • Negotiate subcontractor rates and service conditions • Drive continuous improvement of after-sales and field-service processes • Support service contracts and customer agreements • Coordinate recall and corrective campaigns with Quality and technical teams • Analyse service costs, including labour, materials and subcontractor expenses

🎯 Requirements

• Bachelor's degree or equivalent tertiary education level • At least 3 years' experience in technical service, after-sales or field-service management • Experience coordinating service centres, field technicians, installers or subcontractors • Good technical understanding of equipment or systems • Experience managing customer relationships and operational service issues • Familiarity with service contracts, SLAs, KPIs and service costs • Strong autonomy and ability to manage a geographical territory • Fluent Italian • English is an advantage but not mandatory • Willingness to travel regularly throughout North-West Italy • Technical diploma, engineering qualification or equivalent hands-on technical experience

🏖️ Benefits

• Welfare provisions • MBO • Home office allowance • Company car for mixed use • Training opportunities • 100% remote work with no office attendance requirement