Area Service Manager – North-West Italy

Job not on LinkedIn

🔥 0 minutes ago

🇮🇹 Italy – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

EPTA GROUP

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏭 Manufacturing

🍽️ Food & Beverage

🏨 Hospitality

Manufacturing • Food & Beverage • Hospitality

EPTA GROUP is a multinational company specializing in commercial refrigeration, known for its robust industrial culture and competitive strength. Headquartered in Milan, Epta has a significant international presence in the Retail, Ho. Re. Ca (Hotel/Restaurant/Café), and Food & Beverage sectors. The company produces a wide range of refrigeration systems and technologies, emphasizing innovation and sustainability. With operations in 80 countries and a workforce of nearly 8,000 employees, Epta offers comprehensive support throughout project phases, from designing attractive spaces to providing customized refrigeration solutions and after-sales assistance. Epta's commitment to quality and technical expertise drives its growth and success in the industry.

📋 Description

• Coordinate all service activities with local technical organizations • Elaborate, consolidate, and analyze data with QM to provide monthly customer reporting • Continuously review and define improvements in after-sales service processes • Develop deep knowledge of existing customer service agreements and support preparation according to Epta's policy • Manage recall campaigns with quality/non-conformity and service organizations • Manage preventive and actual cost analysis, including materials, labor, and outside subcontractors, for all service activities • Scout new external providers, negotiate rates and SLAs • Manage subcontractors by verifying SLAs, costs, overdues, certifications, and documentation

🎯 Requirements

• Professional experience in the role or a similar role of at least 4 years • Management experience, preferably in a multinational context, with similar dimensions and activities • English and a second language • Engineering Degree • Ability to work from any location within the Veneto Region

🏖️ Benefits

• Training through Epta's Learning Management System (LMS) Catalogues • Remote work whenever possible • Necessary technical equipment • Flexible working hours • Volunteering activities • Modern workplace culture • Development opportunities