Medical Information Associate

Job not on LinkedIn

🔥 13 hours ago

🌐 Serbia, Australia – Remote

🇷🇸 Serbia – Remote 🇦🇺 Australia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ERGOMED

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

ERGOMED is a global group providing specialized services to the biotechnology and pharmaceutical industries. It operates under different service lines, including Ergomed Clinical Research, PrimeVigilance, and ADAMAS Consulting, and is dedicated to providing full-service clinical research organization (CRO) capabilities. Focused on oncology, rare diseases, and complex trials, it also offers end-to-end pharmacovigilance and medical information services, as well as comprehensive GxP audits. Ergomed is committed to supporting drug development with a global presence in around 100 countries.

📋 Description

• Support the Medical Information team in handling initial adverse event and medical information inquiries • Provide approved responses to medical enquiries from healthcare professionals, patients, and pharmaceutical clients, including call handling • Identify, document, and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes • Track and fully document medical information enquiries accurately and completely in the Medical Information database • Participate in out-of-hours medical information provision for clients with contracted 24/7 enquiry handling services • Provide management with regular updates on project status and enquiry metrics • Assist with departmental regulatory inspection preparedness for the pharmacovigilance system • Actively participate in pharmacovigilance inspections or audits

🎯 Requirements

• Life science / bio medical background • Healthcare-related degree in chemistry, biology, biotechnology, pharmacy, or nursing • Fluency in English • Additional language skills in Mandarin, Cantonese, Thai, or Korean preferred • 0–3 years of work experience in medical information or pharmacovigilance • Customer service or call centre experience preferred • Comfortable receiving enquiries by phone • Ability to perform out-of-hours service if required • Time and issue management, delegation, organization, and multitasking skills • Good attention to detail • Strong interpersonal and communication skills • Comfortable reading and writing in English

🏖️ Benefits

• Employees can work remotely • Flexible work environment • Growth opportunities • Collaborative team environment • Global team and international exposure • Passionate and collaborative team of experts • Supportive culture built on kindness, flexibility, growth and belonging