Senior Medical Information Associate, Italian Language

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ERGOMED

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Biotechnology • Pharmaceuticals • Healthcare Insurance

ERGOMED is a global group providing specialized services to the biotechnology and pharmaceutical industries. It operates under different service lines, including Ergomed Clinical Research, PrimeVigilance, and ADAMAS Consulting, and is dedicated to providing full-service clinical research organization (CRO) capabilities. Focused on oncology, rare diseases, and complex trials, it also offers end-to-end pharmacovigilance and medical information services, as well as comprehensive GxP audits. Ergomed is committed to supporting drug development with a global presence in around 100 countries.

📋 Description

• To provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in Italian and English. • To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes • To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely • To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service • Providing management with regular updates regarding project status and metrics concerning enquiries • Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits

🎯 Requirements

• Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing) • Customer service or call centre experience preferred • Comfortable receiving enquires by phone • Ability to perform out-of-hours service if required • Time and issue management, delegation, organization and multitasking skills with good attention to detail • Strong interpersonal and communication skills • Advanced English skills, both verbal and written

🏖️ Benefits

• Competitive salary • Opportunities for professional growth and development